UpgradedReviews of getupgraded.com

Response from UpgradedSep 15, 2025

Hi Aaron, I don't see you as a customer. That's not how Affirm works. They don't just add interest or additional fees. They actually don't even have any late fees. They will send someone who hasn't paid after 90 days to collections, but they don't charge fees -- it's actually pretty impressive of them. Another thing to note is that not everyone who applies will get 0% APR. Most of our customer do have 0%, but certainly not all. Your 1-star review really sucks for us. We don't make the credit decision. And it looks like you didn't end up buying anything. If you had a bad experience with us directly -- if we messaged up somewhere -- then I would welcome your feedback... but what you are saying about not liking Affirm here doesn't apply to Upgraded. Appreciate you giving us a shot. We're 6 people trying to build a new company. Please consider removing your review!

Response from UpgradedJul 23, 2025

Thanks Thessy. And apologies for the headset delivery -- so strange. I think we got you all fixed up via chat an email.

Response from UpgradedJun 12, 2025

Hi Sanjay, Thanks for your review. We want to address your concerns directly and clearly. First and foremost: Upgraded does not promise 0% APR to all customers. Our site and ads state “as low as 0% APR” or equivalent text, and this phrasing is legally compliant and accurate. We also include required disclosures — including that rates may go up to 36% — on every page where financing is mentioned. We have built partnerships with Affirm, Apple and others because of our commitment to clarity. You can also see the prevailing positive reviews here on TrustPilot. We understand it’s frustrating to see a higher rate than expected, but the APR is determined entirely by Affirm, based on your credit profile. We don’t control or influence their decision process, and we don’t benefit from customers receiving a higher rate — in fact it’s entirely negative for us because high interest rates mean fewer buyers. You’re right that clarity matters — and we’re actively improving how this is communicated. But calling this false advertising or bait-and-switch is not accurate. We do not advertise “0% guaranteed” and never have. If you saw a page that states otherwise, please share it — we’ll fix it immediately. We stand by our commitment to honesty and clarity, and we’ll continue improving.

Response from UpgradedMar 30, 2025

Hey Sean, I’m seriously so sorry about this crazy random delay. If we look at your tracking number, it's not actually UPS, it's a delay on the shipment of your custom build from Apple's factory in China. Will send you an email. - this is john the CEO. I’m the one replying to all of these.