Karen
Excellent Customer Service
I appreciate how the Get Upgraded customer service team stayed in touch, and provided updates about the delivery of my MacBook Air M5. Thank you.

Hi 👋 We’re Upgraded!The easiest, most affordable way to get the latest MacBook with low monthly payments, AppleCare+ protection, and an option to upgrade every two years.How does it work?We spread the cost of a brand-new MacBook and AppleCare+ over 36 months:After 24 payments, you can upgrade to a new MacBook, or keep paying all 36 months to own your device outright.How does upgrading work? After 24 payments, pick your new MacBook. We’ll ship it to you. Transfer your data from the old device to the new. Return your old MacBook in our prepaid box. Once we confirm it’s in good shape, we cancel your last 12 payments and start you on a new set of 36.What if I don’t want to upgrade?No problem! Just complete all 36 payments and the MacBook is yours.Why choose upgraded?Some folks want the convenience of upgrades on autopilot, some just want low monthly payments. We're happy to have you either way.How do I get started? Head on over to our site! The first step of checkout is a pre-qualification with no impact to your credit score. See your exact monthly payment before committing.Who’s the lender?Affirm handles the lending side. We picked them because they make things easy to understand and easy to manage—just like we aim to do. Also, they have no late fees and no hard credit checks. So good.Why did you start Upgraded?Because we wanted a MacBook Upgrade Program for years, but no one was building it!We’re a team of designers, developers, and creators. Like you, the devices we use make us more capable, more creative. Superhuman. We believe choosing the right tech should be exciting, not complicated. It should fit your needs, your workflow, and your budget. No confusing financing. No trade-in headaches. Just a better way to own the right device -- whether new, used, or refurbished.We don’t have the perfect system yet, but we’re building it.Honestly, we see a massive opportunity to create a better kind of consumer electronics retailer. One that speaks clearly, treats customers w
Upgraded (getupgraded.com) has 428 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Karen
I appreciate how the Get Upgraded customer service team stayed in touch, and provided updates about the delivery of my MacBook Air M5. Thank you.
Ambrosia
Only experience I’ve had with them so far is waiting on a MacBook to be shipped. Was told a shipping date of March 13-20 and still nothing and this is for a stock MacBook, nothing custom made. The communication isn’t the best, I have to bug them in order to get a response. Some kind of timeline would be helpful other than “the distribution company is backed up” I’ll give them two stars for the ease of signing up and ordering.
Response from UpgradedMar 24, 2026
Very sorry about this, Ambrosia. We got very backed up with the M5 release and made mistakes. I see your order is still out of stock with our supplier, but I see it's available from a third-party. I will order it for you from them now so it can at least be on it's way to you. Unfortunately, with new releases like this, because we're small we don't get first dibs on devices.
Juan
The process was very simple and fast. Got my new laptop in less then a few weeks. Would do this again for sure.
muuo B.
their services are great and customer service is excellent.
customer
Great communications and super fast shipping!
Pete
Such a great program for creative professionals who need powerful machines and be able to stay current with the Mac ecosystem.
Ryan
Item shipped as expected and much faster than expected. Trying to find a downside.
Evan L.
Very easy purchasing process and the Upgraded team especially, John, communicated with me throughout the entire process and quickly answered all my questions.