Talishia T.
Great Car, Bad Customer Service
My husband purchased a car from them at the end of June. I loved the process and was thinking about getting a car from them as well. They provided temporary tags. A few days before the temporary tags expired, he had to call them and ask them about his hard plates. They came back and said that it was something preventing him from getting his tags. False! They use AAA. First of all, who uses that? Wouldn’t you verify with the state? We live in Maryland and he has nothing on his tags. We have another car and we just renewed those tags. Maryland will not allow you to renew tags if you have outstanding tickets or tax issues. My husband told them to send the information that he needs to register the car himself with the state. We still haven’t received anything. They will not reissue temporary tags so they have been expired for more than a week. On top of that, he paid for tags, taxes and title. Did the offer a refund? No! They turned me off as a potential customer. I’ll go to an actual dealer and purchase my next car.
Response from gettacarSep 8, 2020
Hi, thanks for taking the time to write us about your experience. We will review the information provided and look to improve any of the processes to ensure a smooth car buying experience. Thank you again.