gettacarReviews of gettacar.com

The test drive route offered by the dealership wasn't very diverse. It would have been nice to have the opportunity to test the car on different road types

Love the car but felt that the service could have been better. Lots of confusion regarding immediate repairs that needed to be done. Transfer of title from old car completely BOTCHED. After waiting more than 60 days, I received a new tag instead of the registration to transfer my tag resulting in more cost to get the situation rectified.

I am disappointed that this vehicle was delivered w no airconditioning. We didnt have any issues w the first vehicle we purchased so didnt expect this issue.

At the beginning, the process with gettacar was much easier than Carvana that I cancelled my order with or so I thought. My car was delivered to me in a timely manner (the very next week, which after a month delay through Carvana I was very impressed with). That said, there many things they were not forthright with. One being that Carvana does in house financing, Gettacar farmed my "loan application" out to several banks, all of which put hard inquiries on my credit. The gentleman I dealt with initially named Matt S. seemed professional/efficient at first but as time went on, was not forthright. My insurance requires a Carco photo inspection for collision which I asked if that had been done prior to delivery (because Carvana did this). He kept saying he would "find out for me" and never got back to me about it. I ended up calling my insurance directly to see if they had received one. They hadn't and I took care of it myself. First red flag of lack of communication with Matt and refusal to follow up. On 4/30 Matt S. had said we needed to re-sign (aka he messed up) the contracts, putting in gap coverage and extended warranty coverage that I had agreed to but the financer who approved my loan did not. He tried to frame this in a "positive" light of lowering my monthly payment rather than his lack of communication with the financer. This caused the contracts I initially signed to be invalid. He scheduled me to re-sign the contracts a Saturday without a specific time, which I am an independent contractor and my work is flexible but I waited around a half day to re-sign contracts only for the system to be down when we were finally on the phone. This was obviously not Matt's fault, but what followed was. I asked him via text if this would delay the registration (my exact words: Are they waiting on the new contracts to do the registration?). His exact response: "no the registration doesn't need the contracts, that's in process, the payment needs the contracts, I will check with titles to see the status of the registration, NY state takes a few weeks to process." We ended up doing the re-sign on 5/4. 6 weeks goes by and I don't have my plates. He had initially told me it took about 6 weeks for NY State. I contacted him via email on the exact day it was 6 weeks to inquire about the registration. He tells me that the registration paperwork sent out until 5/13. I had actually received the car on April 21st, so they waited a month to send the paperwork in. He stated he'd check with title clerk next morning (this was on June 2nd). Another week goes by, I don't have my plates, I hadn't heard from Matt, I check my dmv file online, it's not listed in my registrations. So I email Matt again. Hadn't heard from him all morning. Getting frustrated/annoyed so I call gettacar, left message. A woman named Terri texts saying Matt was off that day & basically just telling me since the paperwork was submitted May 13th it takes NY about 6-8 weeks to process. At this point I'm very heated because they knew my temp reg (which while the temp plate was in the actual car, the paper copy and temp window "sticker" was an UNSIGNED email file) was set to expire supposedly 6/21 (even though the temp cardboard plate actually said 6/19). I'll give Terri that she did her best to assist me despite being thrown into the situation willy nilly and me being extremely upset and frustrated at this point. She escalated it to a supervisor named Anthony. Anthony calls at 5:30pm that day which I appreciated because he was supposed to leave at 5p and explains that they don't send the registration paperwork in until the contracts are finalized. I don't know why Matt or Terri could not tell me that, but there you go. I asked about an extension or a new temp plate which they could not because of NYS laws. I just got my perm plates/sticker today 6/18 finally but still no leined title. Overall I love my car but the process was ridiculous and I don't believe I'd do it again.

Hannah did a great job in getting me the car very fast and efficient. The only problem was it didn't come clean and it had a fowl oder to it. However they did offer to pay for the detailing. I just feel that it should of already been taken care of. I also didn't get the keyless entry like it said it came with. They have ordered it but now I'm just waiting for it. The delivery guy did a great job as well as in explaining everything to me.

Buying experience was very good. Good communication and vehicle as described although it needed a thorough detailing. Post purchased customer service hasn’t been great. Repeated voicemails and emails go to unanswered. If you are lucky enough to get someone live on the phone when calling, they do seem relatively competent enough.

No communication Everything started out great, they were very nice. After we got the car then they started asking for a bunch of information to complete the loan, then took a month after our loan was complete to start the paperwork for our plates. Our 60 day temporary plates are now expired and we cannot use our car. I don’t see how they could be so irresponsible. it should have been done right when we get the vehicle. And they are not very helpful trying to help up find a solution to how we are supposed to get to and from work. i would never use this service again. go to a real dealership.

The process was fast & easy . My success agent was very informative . The only reason im rating 3 stars is because my heated seats do not work and i have to do all the footwork to find out whats wrong & to get it fixed . I feel like they should be sending someone out to fix it .