AppleReviews of getsupport.apple.com

Havde problemer med et Apple hylster købt sammen med en iPhone. Support sitet giver slet ikke mulighed for support på den slags produkter, selv om der er et kæmpe udbud af dem i Apple Store. Og den info er umulig at finde. Brugte en del tid på en masse blindgyder og nåede at bliver pænt irriteret, inden jeg gav op og ringede. Derfra var alt OK - men jeg forventer ærlig talt en noget mere brugervenlig oplevelse hos Apple, også på deres website.

I have a problem with my Apple gift card

I guess we're all getting screwed by them. I have a set of 90day old Beats Powerbeats Pro quit working correctly. Had to get a $325 hold in my bank account in order to get replacement. When I got the individual pieces (yes all sent separately) the case wouldn't hold a charge, the right bud just played the low battery tone and the left bud wouldn't work at all. Wouldn't even take a charge much less hold one. This time I took them to the store where the verified they were junk and sent home empty handed as they sent mine off and no loaner or even a product in store. Finally get another set ant they as well are useless. The right bud has no sound. After hours spent on the phone, sitting on a box in the store(what is it? A barn?), and then more on the chat and phone being hung up on repeatedly as they want to try replacement a third time in which I refused as they keep getting worse. Now I am simply stuck out $200+ and got a set of junk buds and a year of apple plus which I also had to pay for and yet is absolutely useless as well.

At first, contacting customer support seemed safe. I was redirected to nebula, who promised to clear up the situation with my missing horoscope. Instead, I was charged for an email response marked processing fee. The response was unhelpful, just a general statement. Every attempt to get a solution resulted in more small charges. it fell like customer support itself had become a trap

I contacted support thinking it would help close my account. The first reply looked like a copy-paste template. The second came with an invoice for a 'manual review'. I never agreed to pay for answers, but Nebula still charged me. Every follow-up message seemed to risk another withdrawal. Instead of support, I got drained

I used nebula's email expecting fix. Instead they added a 29 dollars processing fee after my email. No solution came with it

I expected support to guide me through a billing issue. Instead the "free" app witch called nebula treated my question as a paid service and billed me again before answering

Followed the getsupport flow and wrote their team about a missing report. The reply said my case required a 'manual review' and Nebula added a $39 fee before answering. Still no report delivered