SpruceReviews of getspruce.com

I work an extremely busy schedule, and the last few months of my life have been honestly overwhelming between travel, family losses, and just trying to keep up with everything. I am normally a very tidy person, but lately I’ve struggled to stay on top of deep cleaning the way I usually would. That is exactly why I booked Spruce’s PREMIUM deep cleaning package plus a 45-minute laundry add-on for nearly $200. I specifically wanted a true reset of my apartment — to take some weight off my shoulders and help me get things clean and orderly before family came into town for the weekend. Instead, I came home to an apartment that looked barely cleaned at all. To be clear: this was advertised as a DEEP clean. There was absolutely nothing “deep” about this service. Honestly, even as a basic cleaning package, this would have been unacceptable. The first thing I noticed when I walked in was that the apartment didn’t even smell cleaned. Looking around, it immediately became obvious that furniture had not been dusted or wiped down. Hair and dust were still everywhere, all documented in photos. The service advertises detailed cleaning including: * wiping appliances and cabinets * dusting furniture and surfaces * vacuuming upholstery * mopping floors * cleaning mirrors * wiping high-touch surfaces like handles and switches * emptying trash * loading the dishwasher * making beds * general deep cleaning/detailing throughout the apartment Much of that clearly never happened. Every appliance still had fingerprints all over it. Cabinets still had visible fingerprints and grime. The mirrors were covered in dust and streaks. Upholstery that was supposedly vacuumed still had visible dirt, debris, pet hair, and dust throughout. Window sills were covered in dirt and hair. The floors were clearly not mopped — I had to mop them myself afterward, and the Swiffer pad immediately turned black. The bed was half made with several pillows missing entirely. Bathroom trash was left behind despite trash removal being included. The dishwasher was supposed to be loaded. Nothing was loaded into it, yet dishes that had been sitting in the sink disappeared altogether, including a glass that is now nowhere to be found. Honestly, I genuinely do not know what the cleaner was doing in my apartment for hours because it clearly was not cleaning. The laundry add-on somehow made the situation even worse. I booked the extra 45 minutes specifically because I needed help catching up on laundry. There was a very obvious hamper of clean clothes in the bedroom with instructions left out explaining what needed to be folded. Instead, the cleaner folded wet clothes that had been sitting in the dryer — a dryer that had NOT been turned on. Before leaving for work, I moved damp clothes into the dryer temporarily so dirty sheets could be washed during the cleaning because I do not leave my dryer running while I’m not home. She folded soaking wet clothes onto my bed. Most of the clothing was inside out. I had to unfold everything and put it BACK into the dryer myself. So the add-on I paid extra for was essentially useless. After sending extensive photo evidence, the company’s response was honestly awful. They offered only a $55 refund on a nearly $200 deep cleaning service despite acknowledging multiple areas were missed. At one point they even offered to send the SAME cleaner back. Overall, this entire experience created more stress instead of relieving it. I booked this service specifically to help lighten my load during an already difficult and overwhelming time, and instead I ended up spending my evening re-cleaning my own apartment before guests arrived. I would absolutely not trust this company for a deep clean, move-out clean, or honestly even a routine clean. Save your money and go elsewhere.

I booked a move-out cleaning through Spruce (Booking #1652610) and waited at home all day within their 9 AM–5 PM window. No one ever arrived. Instead, I got an automated message saying the service had been cancelled because "personal items hadn't been removed" which was completely false. No housekeeper came, no one called, no one checked. The day before had already been a nightmare: I received a cancellation notice out of nowhere, panicked and created a duplicate booking with a different card, only to be told by support that everything was fine all along. I spent hours emailing back and forth just to confirm a booking that should have been straightforward. When I escalated after the no-show, the response was "we're looking into it". For a move-out service, where you're already juggling keys, movers, and deadlines, this level of unreliability is unacceptable. I've already notified my leasing office and advised them to stop recommending Spruce. Avoid if you're on a deadline, you simply cannot count on this service to show up. Waiting to see how long it will take until they reimburse me.

I’ve used them twice and attempted a third time. The first time was fine. The second time I returned home with company to find a trash bag in the middle of my kitchen and the glass shower untouched (not clean). I decided to give them another shot. I received a text after the arrived that they were cancelling my service because there was urine on the floor…near the toilet. Apparently my kids don’t have perfect aim and I didn’t see where it was on the floor (it was a spot the size of a tissue. Clearly, you have to clean in order for Spruce to come clean. Instead of skipping that room, they completely cancelled the service for the rest of my home and refunded me all but a $35 cancellation fee. For $180 service, I would think they could simply leave that bathroom and clean the rest of my home. Safe to say, I’ve removed their app and contact from my phone.

Extremely disappointing and unprofessional experience. I booked a premium cleaning service with an arrival window from 1–5 PM. I waited for hours. The cleaner was only marked as “on the way” at 3:35 PM, and I was not contacted for access help until 4:28 PM, near the end of the window. I responded within about 6–7 minutes with the address, and the door was also unlocked for access. Despite that, they immediately told me the team had already moved on to the next service. No cleaning was performed at all. After making me wait all afternoon, they blamed “access” and their waiting policy instead of taking responsibility for poor coordination and late arrival. They eventually agreed to cancel and refund, but the experience was a complete waste of time during my move. I would not recommend relying on this service if you actually need cleaning done on schedule.

I would my service and experience 0 stars if I could, and I’m not hard to please at all. I scheduled a deep clean of my house that was already not dirty— for a mental health reset. Only to realize, I was robbed and my concerns were all met with mediocre responses. To begin, my cleaner stated she’d spent 4 hours in my home but my door log proved she’d only been in my apartment only for about an hour and a half. When I brought this up to customer service, they made the excuse that the cleaner had encountered issues with the lock. That still doesn’t explain the ONE HOUR “deep clean” I was supposed to have received. I had clothes on my bed that were balled up and thrown into a corner of my closet. I’d also left a bra and top on my bathroom counter which were also balled up and thrown into the bathroom cabinet… they couldn’t even use the hamper. The cleaner removed all my items from my shower— and left them all on my countertops after cleaning the tub. Couldn’t even take a minute to put them back into the tub. My couch ottoman wasn’t moved to clean my carpet.. they didn’t even make my couches nicely they just threw my pillows into the couch. My oven had a stain which wasn’t scrubbed off at all.. I was met with a poor excuse from customer service for all my concerns and was not offered any reimbursement or an additional service. As someone who works for a company that regularly advertises spruce- I would NEVER recommend them ever again. I’d actually recommend Elite Cleaning— who will indeed DEEP CLEAN your home. Spruce is a poor excuse for a cleaning company. They’re more valuable for a touch clean, since a deep clean basically is a light touch clean. Mediocre at best, and that’s a compliment given my experience.

If yall are looking to hire the Spruce app to clean your home, don’t do it. I paid $200 for a deep clean and the cleaning people did not clean my house whatsoever. They left my floors sticky, they didn’t wipe down my countertops, and didn’t perform half the services the claim to provide. The only thing they did was clean the toilets. I had to come home and do an additional hour of cleaning just for my home to feel clean. Not only are their maids lazy, they are negligent. They left my door unlocked and left all my windows open. When I came home the apartment smelled like musty cigarettes. I don’t smoke, so clearly the maids were participating in activities other than cleaning my house. They left my home musty, hot and unsecured. When I complained, Spruce offered me $25 even though I provided pictures of the unclean home and they agreed the home was not clean. DO NOT HIRE SPRUCE MAIDS IF YOU WANT A CLEAN HOME. They price gouge and leave your home vulnerable to intruders.

I came home to find that the vacuuming was minimal and only the bathroom had been cleaned properly. The kitchen counters were “cleaned around,” but when I moved the items myself, there was still visible dirt underneath. There were also cat toys left scattered on the floor instead of being picked up and placed aside, and three separate pieces of furniture that were supposed to be dusted were not dusted at all. When I brought this up, I was told, "We completely understand that these were normal, everyday items like plants, books, and cards. However, to avoid any risk of accidental damage, misplaced items, or misunderstandings, our team is strictly required to follow a policy that prevents them from moving personal belongings". The issue is that the entire purpose of hiring a cleaning company is so the homeowner does not have to move items around and clean underneath them personally. Thier website specifically advertises dusting services, and if furniture is not dusted, then the service provided did not meet the expectations or terms advertised. Additionally, the home did not even feel or smell clean when I walked in. While I was offered a $50 credit, I will not be using it, nor will I be using this company again. Overall, the experience felt more focused on excuses for incomplete work than accountability for the services that were promised.

UPDATE: It’s been days and I still have not received a response. I find it unprofessional to publicly acknowledge concerns as though help will be provided, yet fail to follow up or resolve the issue. I’m leaving this update so other clients are aware of the level of communication and customer service I experienced.