SpruceReviews of getspruce.com

The cleaning was actually maybe a 3.5 star to 4 star. It's Spruce in general that I'm grading at 2 stars, and that's not the fault of the person that cleaned my house. To the cleaning, the cleaner overlooked putting new trash bags in a couple small garbage cans and I felt the kitchen counters to have a little debris on them. What has made me upset with spruce is after 15 months of cleaning my house, you're suddenly raising my price because your person input the data wrong into your computer. I've always had 2.5 baths, and now you want to charge more. Also, I think it's horrible to have your customer service all via text or email. That is the most ridiculous approach I've ever heard of. It's not at all convenient for the customer. I see that it's likely very convenient for Spruce, but don't you want happy customers? A customer wants a REAL PERSON to talk to on the PHONE when there is a concern. Texting is a pain and so impersonal.

The service was not what I expected, it could have been better.

Nashville: Let me start with positive. They have done a good job when they show up. The lead: they don't show up....multiple cancellations at the last minute and completely leaving me hanging. Last time was today....I messaged them via the app 30 mins before end of the window they confirmed they were coming. Then i get a text "we regret to inform you we are cancelling"....on the app, i tell them they say still coming. Other message thread no. These guys are terrible.....they are great at charging credit card in advance. I question whether this is legit business.

1. We had a cleaning scheduled that they had canceled because the dog got loose. The cleaners left without cleaning even though we texted them that a neighbor was coming to secure the dog. They charged us $35 for cancellation. 2. We rescheduled for two days later, and they charged us $20 for “late booking”. 3. They didn’t give us the $20 discount for recurring cleaning, even though we have had recurring cleaning with them for a few months now and had more scheduled for the future. 4. They charged us $15 for laundry folding, which they had added that morning. We had requested it to be added two weeks earlier, but when I checked the night before, it was still not added, so we folded our own laundry. We had to pay for it anyway because we requested it, even though it was useless for us by then. 5. So we paid for a 1 hour and 8 minutes cleaning of a small one-bedroom apartment in a small town in Colorado: $35 for cancelation + $109 cleaning + $20 no discount + $20 late booking + $15 useless laundry folding = $199.

I was quite satisfied with much of what was cleaned/done. But they didn't finish cleaning the shower, and they would not come back to finish the job or give me a partial refund. There's no reason they couldn't have sent someone back to finish the scrubbing which was one of the main reasons I hired them. Offering a partial "credit" in my account towards future service is useless when I don't want to hire them again. Twice they cleaned the shower fine, the third time not -- so why the inconsistency, and why didn't they agree right away to come finish the job? So, while they were great with almost everything-- the lack of service "after the sale" is the reason I say to you: Hire someone else.

I hate that sometimes they are not thorough when they come by the house and never even bother to look at the instructions that are left for them. They also barge in like they own the house. One little knock on the door no one is going to hear, especially if we are in the other room working. Our privacy is also important

Rated the company low because I accidentally left kitchen items in the cabinet I had had for years. Instead of contacting me to come get them they either threw the items away or kept them for themselves! 😞

I have used this company off and on for over a year. I have given them multiple chances for them to give me better costumer service. The cleaners who come rush and don’t clean what they are advertising. They never dust the blinds/baseboards/or round any furniture. I remove everything from the surfaces and still they miss spots on the counters. They have also broken my glass light cover on my ceiling fan twice. They didn’t tell me I had to find the glass in my sheets. I contacted customer service about this and they refund me the money but that was all. I had an unintentional late cancellation that was a mistake. That they still charged me for. They also don’t have a phone number so when these things happen you have to contact them through email and wait for them to respond. There are better cleaning companies that will do more for the same money and have a way for you to actually talk to a person. Save yourself a headache and use another company.