SpruceReviews of getspruce.com

I was excited to try the service and booked for the 1 to 5 PM window. I crated my dog for the entire day as instructed, and got up early before work to declutter to make life easy for the service provider. I initially understood this to mean that the service would be completed by 5 PM, but it turns out that that is just an arrival window, and there’s no guarantee of when they will be finished. My misunderstanding, no big deal. I received a text that the service provider was on her way at 3:30 PM. At 4:00 with no update I contacted customer service, and they assured me that they would arrive before 5 PM. At 5:10, there was no update or communication whatsoever from customer service, so I requested one. Instead of an update, I was told that they were sorry for the “misunderstanding“ and that they rebooked me for tomorrow. I was not asked - I was told. I responded that I wanted a refund and cancellation, but it took multiple requests until they agreed to do that instead of the rebooking. I specifically picked the day that I wanted the house to be clean because I was going to have guests over that night. Cleaning the next day would not accomplish that purpose. There was never any apology or explanation for the lack of the service provider coming, and there was no offer of any kind of compensation. I will never try to use Spruce again.

Same as the others. My daughter’s apartment complex, Broadstone McKinney, recommended this company for a move out clean. $266 for a tiny, one-bedroom apartment, in order to guarantee the return of her $450 deposit. They had a 9-5 window. They sent texts that Jenny was there, Jenny was cleaning, Jenny had finished. We went there. The apartment was untouched. We texted them. Oh, Jenny is on the way again! Just leave the apartment open. We answered that we’d wait and meet “Jenny” and let her in the apartment. And just like that, they magically no longer had Jenny on the way, but apologetically had to move on to their “next service,” …at 7pm on Friday night. So, my daughter cleaned it today. I don’t know where the kickback is happening, with leasing office employees or at ownership administration level. But this is a fraudulent company and needs prosecution. Don’t fall for it. And don’t rent from a Broadstone company.

Spruce is the ACTUAL WORST. The person they sent to clean my apartment actually cleaned a different apartment. They couldn't even figure out how to reach the correct address. When they do manage to clean, they don't do a good job. Maybe the worst experience I've ever had with a business. Do not trust them to enter your home.

If the TV show (Punked)was still on, I’d think I was being set up! But unfortunately I was set up for a scam Please Don’t bother with spruce Unless you have a endless supply of Xanax after dealing with them. I know they will come back and say you had 7 days to have us come back Blah blah blah blah Well that doesn’t help when your out of town for 3 weeks Then they said they will credit 50$ back to my card that’s attached to the account. Well that won’t happen because that card was compromised and I’m waiting for a replacement card

Listen to the reviews. There IS a reason for them. Unfortunately I did not read them before getting the service. I solicited their cleaning mainly to clean my fridge since one of the shelves was dirty. Want to know what they did? They took the shelve out and NEVER PUT IT BACK, just the day prior of my move out so I had no way of resolving the issue on my own on time. When I call spruce for this, they couldn't even get a hold of the staff in a timely manner supposedly. They were all over the place. First telling me to send them pics of the fridge to see what model it is so they could replace the shelve for me but then very quickly for no reason changed their tone to saying they were NOT going to replace it. When I mention I might have to talk to my lawyer about it, they instantly BLOCK ME from their phone line and then ONLY RESPONDED TO ME via emails. So if something goes missing from your home, do NOT expect these people to take accountability, even if they are responsible. Want to know what they did? They refunded me $55 out of a around a $140-160 service I paid which is only about 1/3 of the cost that I paid. After what they did, I would have been far better off just cleaning the apt myself! The girls just wanted to leave, they don't even want to be there. One made a comment about how dirty my bathroom was, which wasn't even true, but that is her job! At that moment I wish I would have hired a different company. They do a very sloppy job to just get out of there. They left before even one hour time but then on the app they put they left 20 minutes later than they actually did to sound like they were there more time. Then when you tell the company this they actually justify this "oh well they sometimes forget to logout in time". One of the girls actually asked if she had to clean the bedroom! These people don't even know what they're doing. I had to do a lot of cleaning myself after they were gone. The cleaning is sloppy, they don't want to be there, and good luck having them replace anything that is missing after they clean. They get 1 star because they can't get any less. This company should definitely be looked into.

The worst service I ever had. It’s a rip off. Do not not pay one dime for this company

STAY SO FAR AWAY FROM THE CLEANING COMPANY AND HIRE LOCALLY! Hired this POS company to come clean my townhome for a move out cleaning. The day I asked for them to show they never did and it was my last day to be OUT! They told me it was the “condition of the home” on why they didn’t clean. Are you kidding me?! Is this not your job! If you guys can’t handle an EMPTY townhome to clean then it’s time to find a new job. AGAIN STAY SO FAR AWAY. WITH HOW IMPORTANT THIS CLEAN WAS FOR ME AND NOW IM GOING TO BE CHARGED WHO KNOWS HOW MUCH FROM MY RENTER. STAY AWAY!!!!

Wish I had read the reviews first. I originally scheduled them for Friday before Christmas, they rescheduled for Tuesday after Christmas. They showed up after 4 and were gone a little after 5. I ordered them premium service, received for less. Bathtub is not very clean, nothing was dusted. Didn’t clean behind the dog crate. I’m not sure if they even mopped the floor. Windows and blinds were not cleaned. I did the review on their App. Customer service offered me a discount on the next service. lol Like I would try them again. I think they should refund at least half, for the poor job.