SpruceAt Spruce, our mission is to build relationships and technology that empower local businesses to serve our customers. From full housekeeping to a quick tidy-up, Spruce is available to customers on demand. For the property manager, Spruce reduces the growing burden of managing multiple vendors and provides security and oversight for the entire property. Spruce helps local businesses build economies of scale in their operations and tech-enabled their business so they can compete in the modern economy.
Spruce (getspruce.com) has 513 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Cleaning Service Providers · Dallas, Texas
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Showing 241 reviews with 1 star · Clear filters
Steve L.
I paid for a deep cleaning before the holidays and now ran into a complete disaster. Absolutely horrible service. Paid a lot of money for them to be in and out in 45 minutes. They didn't do anything, and now want to only refund me $60, what a joke, DO NOT USE THEM. I never write bad reviews, but this was a must!!!
Ryan V.
These guys are crooks...they have no showed on us a couple of times (and even said that they were at my house, which I was there at the time) and did NOT OFFER A REFUND. If you bother to check, they have a D minus score with the better business bureau. AVOID AT ALL COSTS.
Deola A.
Terrible company. Customer service is a joke and has no number. They will be late and not even update you. Plus, they had the audacity to try and charge for an add on service that they mixed up with someone else. Keep your hard earned money and find local cleaners. This company sucks!!!!!!!!!!!!!!!
Erin S.
Note to spruce Previous cleaning was very disappointing. Found a giant hairball on the kitchen floor as I entered my apartment - the hair was thick and black, so I know it wasn’t mine. The countertops in the kitchen were dusty and there were crumbs — obviously not cleaned. The bedroom nightstands were also covered in dust. I checked the time stamp from when the cleaner entered and exited my apartment and I have a very difficult time believing that she cleaned my entire 1000 sq.ft. apartment in 1 1/2 hours. Clearly, she didn’t. After letting customer service know about my experience, I was offered a $35 credit for the next service. When I told them I was not going to use Spruce again, I was offered a $40 refund. After paying $100 for a cleaning service and not getting what I paid for, I find this unacceptable.
Brandi R.
Showed up at wrong time, couldn’t get customer service to answer if they would be coming back or not, would take 20 minutes to respond to one question and not even give an answer. Cleaners finally show up and did NOT clean. They halfway wiped down surfaces and spot swept and spot mopped. I paid for a PREMIUM clean and nothing was done. Then only get partial refund.
P. M.
Never showed up for an appointment I booked 2 weeks in advance. Then they told me they would come 2 days later, they didn’t show up for that either.
Tal
Booked their service for the first time 3 days in advance. Last minute they txt to ask if it can be rescheduled but would not take NO as an answer and just cancelled for no reason. DO NOT WORK WITH THIS COMPANY
Renee J.
I used them for a recent move out service and they basically mopped and left. I even sent them pictures of things they did not clean but they would not refund any money. Do Not Use Them, bunch of crooks.