SpruceReviews of getspruce.com

I wish I could give zero stars. In April I tried them for the first time and I picked the most thorough cleaning with a first timer discount and the 9-1pm time window. The app is easy to use. And then the problems started. First off, they constantly texted me that they have no entry instructions and warmed me I’ll be charged if the cleaner can’t get in after 15min. I clearly have door codes and I structuring in the place during the booking that they have said aside for that. I took the day off since I am uncomfortable with strangers in house. I sat and sat and sat … at 1:30, no one had showed and no texts were sent.I went to the chat function and they apologized and in another 45min!!!! someone came. They were 2 very nice Hispanic ladies. I gave them a quick rundown and tour. They smiled and nodded and said yes to everything. They rushed thru it like crazy and were “done” in an hour for a 2 bed 2 bath townhouse just under 1400 squft. Turned out, they didn’t speak any English and had not understood a single one of my normal requests.I don’t mind a translation app at all, but you have to TELL ME that you don’t speak English. I’ll be happy to translate. So long story short, the cleaning was mediocre and rushed since they were now super late for their next appointment. I wrote a little polite concern to their chat, they just shrug their shoulders and said “sorry we didn’t meet your expectations, we hope you give us a chance in the future”. Fast forward to today, my regular cleaning service wasn’t available so I thought, after 8 months I’ll give Spruce another chance - SAME THING happened. Booked 9-1 time window. Sat until 1:05 and then chatted. Just another “sorry” and they are trying to find a solution. At 1:40, still no response. And while I was typing to just forget it and cancel all, I got a text that today isn’t gonna work out and they have rescheduled me for 1/3/2024, could I please confirm. NOPE I wanted everything canceled. I told them they better not charge me the $35 cancel fee and I want my money back. They do pre-charge your account 2 days prior to service day!!!! Let’s hope I don’t have to fight for me refund now. DONT USE THEM!!!

I really want BBB to look into this company. I used their services once - booked a deluxe cleaning and my home was not even cleaned correctly. Decided to try it again due to the discount. They cancelled my services at 4:30pm after sending me a message at 2:30pm that they were on the way. Save your time and money folks!

They canceled less than an hour before the arrival window and offered no compensation or explanation. The customer service was incredibly rude. I'm actually kind of convinced this company is a scam, and they definitely don't care about their customers.

I signed up for a Move out clean and they charged me 240$ and the maid demanded a 50$ tip. Pathetic service. She was home for 3hours and told it was done. I had to get another deep clean so that I can transfer the lease to the mew person. Never ever gling back. They offered 30$ refund on services

Paid $140 for a cleaning and came back to a pile of crap to clean up my self, which a vacuum should have done. I started to chat with the company and sent an dozen pics and it was suddenly time for them to clock out for the day, so I got cut off and said I’d get an email with the decision. Still waiting for the email… don’t ever use this company!

Company was referred to me directly by my apartment complex in Chicago. My stainless steel fridge was ruined - whatever was used was not safe for the fridge and within 2 days the entire fridge and freezer was rusted and pitted. After reaching out to Spruce, they apologized and asked for the invoice for repairs. Once I sent the invoice- they told me they actually would not pay for the repairs and denied any fault or ownership. They refused any further discussion or involvement in fixing the problem despite multiple attempts. I am now stuck with $1400 of repairs for damage that was clearly a result of the cleaning service, from a company that was recommended by my leasing office. I have never written a review until now- DO NOT recommend if you value anything in your home. They are extremely unprofessional, unhelpful, and cold. Would not trust them in my home ever again. There is also no human you can talk to on the phone- they only send a generic email response neglecting ownership.

Extremely disappointing service. I was present for the cleaning and I can confirm Spruce is below satisfactory. Before they left I asked to speak to their manager to discuss how unhappy I was with the bathtub and bathroom, specifically. She said, "most people don't want chemicals in their apartment." I hired a professional cleaning company to have the proper cleaning supplies to remove grime and splotches. I can honestly say, I clean more thorough then the service I received today. There's still a spot from my coffee this morning on the counter, the 'furniture' was not wiped down as stated as a service in the general cleaning, the soap grime is still in the bathtub, and they mopped over a tiny SF space, once, never cleaning the water to go over it again. Prior to arrival I vacuumed and made my bed so they had the time to spend in the areas I really needed. Unfortunately this did not happen. It really is a shame to pay what they charge for the 'service' provided. As mentioned, they don't have anyone you can call. The texts you receive are not accurate so don't be fooled if you're not home, by the 'time' spent in your unit. I can't imagine the job they would have done if I wasn't home. I am not one to write reviews, but after sending multiple pictures and a long email to the customer service line - only messaging me back with excused and $15 off my next cleaning... knowing I will not be using their service again, I decided to write a review. Certainly think elsewhere or other options for apartment move out.

bathroom faucets still had water/toothpaste stains as well as in the sink. Only cleaned what you could see in the shower didn’t move bottles at all, worked around them. Threw away toilet cleaner attached to toilet?? Hair from this morning left on counters. The black rugs have more debris on it than what I left this morning? I know for sure that a vacuum was not passed in the bathroom and it was not swept/mopped. (Kitchen)A drop of coffee that I spilled on the floor was still there this morning (that I purposely left there to see if the floor would be mopped and it was not). Stains on the kitchen counter. Food spots in the microwave. I’m honestly not sure what was done in my apartment other than a vacuum passed in the bedroom, bed made, and a blanket folded on my couch. I purposely cleaned up all of the debris so that the main focus could be on a good deep clean of surfaces/mopping. Not even the couch pillows were straightened to look presentable. The blankets that I have on the couch were folded, but just tossed on top of the couch, not even stacked nicely. Mirror that I have in the living room still has fingerprints. I still see dust everywhere. The checklist that I asked for via email was not the same checklist in the picture uploaded on the app that the cleaner actually used. The one sent to me via email is very vague (ex: clean fridge) but the checklist that was in the app has more details/subcategories (ex: clean ice tray from freezer) which all have checkmarks next to it but I can clearly see that a lot of this stuff was overlooked. I’m highly disappointed in this cleaning service. I really expected so much more with all the advertising that I get, I’m not sure if this type of cleaning happened because I used a coupon instead of paying full price? I don’t know but this is definitely my first and last time using this service. What I received today was a $20-$40 cleaning but for this service to be regularly $90!? I expect so much more, that’s basically $100 and not even a mop could be passed through? I will be taking my business elsewhere, I really wanted this to be a reoccurring thing!