SpruceReviews of getspruce.com

This was my first and last time using Spruce. I paid for a premium clean. The ladies arrived within the window and were walking out 45 minutes later. Nothing was dusted, nothing was even straightened up, and the bathroom mirror wasn't cleaned. The only thing I can tell they did was mop and make up the bed and those were the only photos they took o f their work. Nowhere close to being worth $150. I'm very disappointed and would appreciate a partial refund.

I wish I didn’t have to give a star at all. This company is absolute trash. My apartment needed to be cleaned after they left. They re-entered my apartment after service was complete. They swept piles of dirt into the property hallway and left it there. They scratched my floors, dusted nothing, and did not treat my items with care. I literally have video proof of EVERYTHING. I contacted the company and the only resolve offered was a $50 credit off my next service. Ummm….no! There will be no NEXT SERVCE! I have contacted our property manager and shown them videos. They are also appalled. I will be contacting the BBB and my bank next if not refunded in full in the next 24 hours. Now to leave reviews on Google and Yelp and anywhere else I can. Beware!! They called me a liar when I have video proof with time stamps. They go by the time stamps of their “staff” in their app. I don’t think the police will agree that their manual timestamps are more accurate than my ring doorbell. Also there is no customer service number and NO ONE WILL CALL YOU. These cowards hide behind an app. I asked for a phone number or for a manager to call me more than once. Want the reviews removed? Refund my money that you have stolen.

cleaning work done today was extremely shoddy. My chairs still have dust, the vanity in the bathroom was not even wiped, the sink not cleaned. I had to tell the lady to mop under the table. My sofa was not dusted, there is dust and hair on the floors. The quality of cleaning was the worst in all of the cleanings that I have had with spruce so far. I am extremely disappointed, the price has gone up and the quality has gone down so bad that usually I don't give negative reviews, but I am forced to do so here. My $107 has gone down the drain. It was an extremely quick clean, in the past the ladies did not need to be told, they dusted the furniture and the kitchen and bathroom sparkled. today, my apartment looks barely clean. The shampoo/soaps etc on the bathtub have been pushed haphazardly, the place where the soap dish is kept is not even touched. Very bad job done, they did the bare minimum and were in and out in less than 45 mins or so, and not something i expected from a signature clean.

If I could give 0 stars I would. Had a scheduled appt and received a text message that cleaner was on the way. I have 3 floors in my apt so I went downstairs to wait and was working in the meantime. They sent a text message at 10am stating they were at the door which I missed the text due to working but NO ONE knocked at my door!! They lied and said they did for 15 minutes when I was sitting 5 steps away. I don't work on the phones so my house was quiet. Now they are saying I have to reschedule for another day but ehat kind of company lies about knocking at a door? SMH

Don't bother booking with Spuce. I booked a move-out cleaning for 05/20/24 between 10 AM - 5 PM. I received a text message @ 4:21 pm informing me someone was on their way. Only to receive a text at 4:58 to inform me that they are unable to complete the service. My appointment was canceled and a refund was issued. Unfortunately, my final walk-thru is scheduled for tomorrow morning, so I do not have enough time to schedule a move-out cleaning wit a more reputable company.

Zero communication from cleaners prior to, during, or after arrival. Led to hundreds of dollars worth of valuable items getting either taken or thrown out. Scam artists - do not trust this company for a second

Absolutely worst service you can use. I had a cleaning booked today, after receiving 1 text that the cleaner was on the way and 1 text 15 minutes later saying they couldn’t find my apartment. They left, couldn’t come back after I contacted them back less than 30 minutes. My keys are due today so I will be cleaning my apartment extremely late tonight which is why I hired a company to clean my apartment.

No call no show to a 10am-5pm window. Don’t waste your time.