SpruceReviews of getspruce.com

They are the worst cleaning company ever. I requested a premium deep cleaning with add-on services, I paid 220$, they came at 09:45 am and left at 11:42am. They left my home in a trash condition as they did not do even 20% of the chores I paid for( INTERIOR WINDOW CLEANING NOT DONE DOORS AND FRAMES CLEANING NOT DONE MOPPING AND VACCUMING THE FLOORS NOT DONE CLEANING THE BLINDS NOT DONE 45 MINUTES DECLUTTER NOT DONE SANITIZE THE DOORS HANDLES AND LIGHT SWITCHING NOT DONE BASEBORDS CLEANING NOT DONE KITCHEN BACKSPLASH CLEANING NOT DONE. And when I asked them not to leave without letting their manager calling me because they do not have a phone number to call ( the communication is through messages and their application ) They report me to the police claiming that I am forcing them to stay in my home and nothing of that happened I respectfully asked them to stay until someone from the company call me to explain whats going on.The police officer came, saw my home condition and I showed him the whole conversation, screenshot of my appointment( they removed my appointment details as I never booked it) he advised me to go with a lawyer and lawsuit against them because they violated my rights, took my money, threaten me and scared my kid and left. I definitely don’t recommend them. PLEASE DO NOT WASTE YOUR MONEY AND DO NOT TRUST THEM. THEY ARE NOT LISTENING TO THEIR COSTUMERS AND NOT CARE ABOUT THEM. THEY ASKED ME TO SEND PICTURES FOR THEM TO PROVE THAT THEIR TEAM DID NOT DO THE CHORES I PAID FOR THEY DID NOT BELIEVE ME AND TOLD ME THAT THEY WILL NO REFUND ME . STAY AWAY FROM THIS COMPANY.

Offered a coupon for "housekeeping"- spent 30 minutes putting in my info for a cleaning service under "housekeeping"- then surprise, the service listed under housekeeping doesn't apply to the housekeeping coupon. No mention of random exclusions in the fine print.

I used Spruce cleaning on GREYSTAR recommendation and they were awful! I scheduled them twice. After the 1st cleaning on July 1st, they had left streaks all over the fridge and the island, they never dusted my tables in the living room. They unplugged my countertop appliances, and never plugged them back in, they made the bed never tucking in any part of the top sheet, and it didn't look like they had washed the floor. After leaving a review with them, they gave me a $25 credit toward another cleaning and apologized. So I tried scheduling a second time. The second visit, again giving them a one-time building code and instructions to park on the 1st floor of the garage. July 22nd: They entered through the lobby, and someone called me saying they were on their way up. This time I had also requested that they vacuum the sofa because I have the cats. With this cleaning, they had left streaks all over the fridge and the island, they never dusted my tables in the living room. They unplugged my countertop appliances, and never plugged them back in, the sofa was still covered in cat hair, and this time not only did they not tuck the top sheet in on the bed, it was put on sideways! Upon contacting them again, they offered another $25 credit toward another cleaning, but I will never use them again!

I hired Spruce to come today to clean my apartment because I’m moving out. They were supposed to be here between nine and one I sat here from 8:30 in the morning till 245 waiting for them. They finally came at 2:45. Unfortunately they did a very half hazard job. They did not wash the windows in the second bathroom and the second bedroom. They didn’t dust the blinds in any of the bedrooms Didn’t mop the second bathroom at all. I was very disappointed and I’d like the refund of some of my money because my credit card was used.My name is Regina Duffy Glower Mound Tx

Today my service was canceled due to the maid saying there was a rotten smell in my apartment. When I left this morning and returned this evening there is absolutely no rotten odor. What smells is the apartment lobby on the bottom floor is the complex that has absolutely nothing to do with my apartment. The maid entered my home, put my mail inside and left. She lied about the smell of my apartment. I even have wall plug ins throughout my home. My home does not smell and I’m appalled that it was described that way. Your maid lied to get out of cleaning my apartment. I was told that I was receiving a full refund but that does not fix what occurred. I paid for you all to clean and paid extra for my clothes to be folded and it was canceled because your maid is a liar. The maid is Vanessa. What will happen to her? I do not want Vanessa returning to my home. She has inconvenienced me to the extreme. I am a single mother who works as a school principal working 12-15 hours a day. I can afford for you all to clean my home NOT for you all to describe my home as rotten and inconvenience me. I’ve asked to speak to someone and no one gives me a number to call. This is the worst service I have experienced. Shame on you all for allowing this to happen and to trust Vanessa to enter homes and lie to get out of work.

I wish i would have read the reviews before booking this cleaning company. I am only giving a one star because you have to, otherwise they would not be getting a star. I paid $258 for a move out clean of my apartment. When I walked in to check it, the counters were not wiped down anywhere, and all floors were not vacuumed and/or mopped. I had to drop everything run around to get cleaning supplies, go back and finish the job I paid them to do, rushing the whole time because my keys were due. I paid to have it done so I would not have to worry about it, and this company created more stress to an already stressful time. You can't talk to anyone on the phone, everything is all through email or their app. I asked for a partial refund, and after multiple emails they gave me a $50 refund, after having the nerve to try to give be a $25 gift card for the next service. This company is the worst and I will never use or recommend them to anyone again. Do not book with this company.

I would give a zero if I could. I used them because my apartment building has a contract with them so I can have my place cleaned without being home. I only asked to have my bathroom and floors done. This was not always done well but they frequently touched other rooms/things in my apartment. I did not mind every time because it was nice of them to fix my bed or fold the blanket on my couch. However, they ruined a velvet barstool after vacuuming it with what looks like had claws. I now have 5 deep lines etched into the barstool. They "investigated" but found they were not responsible because vacuuming the chairs was not part of my request so it wasn't done. Even after I explained to them how many things I did not request were done, they denied any responsibility. They provide pictures after each cleaning. Even her pictures are of areas that I did not request to have cleaned so she was in other areas of my apartment doing things she was not asked to do. Clearly whoever came to my home is lying. This is not an isolated issue. Just one of many times I have had an issue with them but nothing was ever ruined until now. I would not trust them or use them. Unreliable service and horrible customer service.

Like the other reviewers have noted, Get Spruce is complete trash as a cleaning company. They are overpriced and there is no company number to call. They have the absolute worst customer service/communication & their cleaning is subpar yet expensive.