SpruceReviews of getspruce.com

Didn’t clean tub at all, left visible dirt on furniture tops that were supposed to be dusted. Paid for a premium clean.

Inconsistent service. I’ve canceled my membership. The cleaning itself was just okay. My apartment is already very clean (I’m meticulous about it), I have no kids, and my one dog is hypoallergic and doesn’t shed, so this should have been an easy job. The bigger problem was consistency. A different cleaner came for every booking, and almost every visit had an issue. One time the toilets weren’t cleaned, another time an entire area was skipped, and once my bed was left half made. On top of that, even though I had a recurring appointment, they never arrived at the same time. With a recurring service you should be able to count on the same quality and a predictable schedule, and I didn’t get either. I’ve canceled my membership.

UPDATE 8.21.26: just had my second cleaning. I was so happy with the first cleaning that I was excited for the second. I was wrong to be. Their cleaners are wildly inconsistent, and some just sort of do whatever they have time for, I guess. My first cleaner was outrageously good at her job, even though she didn't check off the boxes on the app for what she'd done, and left pictures of the "before" and not the "after." I couldn't have been happier with that service, and I wish I could just book with her directly forever. This cleaner checked off the boxes in the app but was not good. The floors are still visibly dirty in a lot of places and feel sticky to walk on. She clearly ignored any place where even small, light things might have to be moved a touch, and completely ignored the entryway. In my instructions I say I care about the floors more than anything else, so that's honestly baffling. I also say in the instructions not to touch my bed, and she inexplicably re-made it (yes, I had already made it), in ways she couldn't have known would piss me off but should have just gone by my instructions. She also placed a backpack on top of my very full clean clothes hamper, which is both inexplicable and infuriating because now my clothes AND hamper are dirtier than when she arrived. She seems to have just wiped down the surfaces with a wet cloth, at best. I've wiped my counters and floors to check that I'm not crazy and they all come up with dark stuff. Two things were done well: my oven (which I had to pay extra for), and the bathtub, which was nearly spotless already. The sinks were half-cleaned, toilets half-cleaned, backsplash and floors still dirty. I'm baffled, and can't believe I spent $250 on a half-cleaning, on top of which some of my shit is actually LESS clean now. Don't trust this business. You may occasionally get a great cleaner, but it's the luck of the draw. Also, their customer service: absolutely terrible. They demanded thorough documentation to PROVE the clean was bad, which, given how relatively clean my apartment was when she got here, they would never have given me a reimbursement for anyway. Extremely annoying - all they gave me was tons of inauthentic apologies while also refusing to reimburse. FIRST REVIEW 7.23.26: I'll be honest, I read reviews here before my service (but after booking) and it made me nervous. I'm guessing it may be down to your area/who your specific cleaners are. I'm in LA and just had my first service from Spruce, and I couldn't be happier. My cleaner arrived a bit early, ended just shy of the end of the window, and cleaned the hell out of my apartment. This is my first time hiring a cleaner aside from move-out services, and I'm very pleased with the quality of the work done. I will add that the website is very clear that you should tidy before the cleaner arrives so they can do their work - it's possible that some of the negative reviews are from folks who didn't do the necessary tidying, so the cleaners couldn't do their work effectively. Be sure to tidy up! I'm really happy with the service, and I would recommend them. I'll be a repeat customer for sure.

Customer service is responsive but unhelpful. Kept receiving emails to book within 45 days of registering for $45 off my first session. Clicked the link in the email, where there was no promo code mentioned, and booked my first session. The checkout didn’t show a total but I assumed the discount would show when I was charged. It didn’t so I contacted customer service. Quick responses but all said they could not retroactively apply the discount which I noted was a choice not to and not actually something they couldn’t do. They offered to put the coupon on my second cleaning session but I didn’t want to be stuck having to pay for a second session if I wasn’t pleased with the first. So I told them I wanted to cancel… and lo and behold… a refund minus $35 to compensate the cleaner who’d already reserved their schedule. A partial refund like they said they couldn’t do.

We’ve used Spruce about 4.5 times in total. Let me explain the .5 first. This was not the most recent time but the prior time. We booked well in advance and they didn’t show. Ok so of the 4 actual times we hired spruce, 1 was great, 1 was okay, 2 sucked The most recent time, the cleaner did not do some of the items on the signature spruce list. She put me on the phone with her manager who told me she would have to talk to spruce and spruce would get ahold of me. When spruce finally texted me (they can’t make calls) they wanted to bill me for cleaning the interior of the kitchen cabinets. I explained that that was not what I wanted. I wanted the faces of the cabinets wiped which is listed on the signature clean list. For about 15 minutes the cleaner stood by my door until spruce was able to get ahold of her manager who then got ahold of her. 3 minutes later, she wiped the kitchen cabinets. But she didn’t wipe the bathroom cabinets. In theory, a great cleaning service is valuable. In practice, Spruce is not great. Spruce is very much hit or miss. And with today’s miss, we will find a new service and not use Spruce going forward. They clearly do not train the cleaners on the services they offer. Their customer service is not able to promptly resolve problems. The end.

My first experience was fine, but the second experience was not. I simply wrote a review to the company explaining that they did not clean behind my counters or the floors properly. They immediately accused me of falsifying photos and stated that one of them was due to "oxidation" and they won't clean that. It was ridiculous. I wasn't asking for anything free - I cleaned it myself. Yet, they decided to state I was the one in the wrong. Too expensive - not worth it!

I did ask in the instructions that if they had to move something to, please put it back where it was not to move it to where they think it goes, and I had stuff to moved and put into closets. Light fixture was left on in the master bedroom. As well as not getting photos of each room but the same room multiple times

I think over $100 for less than 30 minutes is ridiculous