TK
Wish I had looked at reviews first
I've used Spruce a couple of times and each time I have been let down. I've asked them NOT to go into my bedroom but it seems like they never read the tenant notes that they allow us to add before a service. I'm 98% sure my favorite sunglasses were on my nightstand before one of the cleaners came and they've been missing ever since. I never said anything because the last thing I want to do is accuse someone of something they may not have done. Plus, the 2% had me thinking I left them at work. However, I still haven't found them and I only keep my sunglasses in two places in my room. But I digress. Most importantly, my apartment looks so unsatisfactory when I get home. It's not a very large space (and I even tell them that they don't need to clean the bedroom) so I expect the other areas to be in tip top shape. They fold the end of the toilet paper into a triangle like at hotels and neatly fold up the throw on my couch to make things look put together, but it's the kitchen, and especially the bathroom that I need scrubbed and looking polished. I hurt my back, which is why I even hired a housecleaner in the first place. Anyway, they had a $40 off coupon right now but $155 (that's discounted plus tax) is WAY TOO expensive for a less than mediocre service.
Response from SpruceOct 4, 2024
Hello there and thank you for your review. We sincerely apologize for the disappointing experience you had with our service. Providing consistent, high-quality cleaning is a priority for us, and it's clear we did not meet that standard in your case. Please reach out to us directly at [email protected] so we can address your concerns appropriately. Your feedback is essential, and we appreciate the opportunity to improve our service moving forward.