SpruceReviews of getspruce.com

Their employee steals our belongings and justifies taking them to the garbage can, despite the video evidence. Of course, we checked the garbage can and there was nothing there. No one was in the apartment at the time. It was our mistake to trust this company. Customer service refused to return our belongings and provided no compensation. To be avoided completely

I have a really bad experience. I live in apartment with a gate. I gave them an instruction how to go in, my mother in low could open for them a pedestrian gate. Also we have a second gate that always open. However 3 times in a row I got a text that “our team was not able to drive through the gate”. When the last time i told them “my husband is at home, he will let you in”, they just texted “our team is already left” I am very disappointed I do not recommend this service

This is a scam organization. You pay prior to service and then they deliberate mess up with the service. And then make you follow up and follow up, you know for what - investigation. Sounds like a suspense movie. We booked premium cleaning for 10/30. Maid (Nayeli) arrived 1.5 hour late than the scheduled slot. She cleaned hardly 30% of the house and fled away with a pretext that her manager will perform rest of the cleaning. But no one arrived that evening. We raised a complaint same evening and until today their customer care team is investigating and asking us tons of questions and requesting images . Why is it so hard for them to understand that majority of the house is left unclean and service needs to rescheduled? What are they still investigating? Are they waiting for James Bond to help them with it? Seriously annoying. We wanted our house to be clean before our Diwali festival which is today and we are still following with them. May God send this company to hell and ruin. They have spoiled our festival. And the reason which they give for not completing the service is hilarious. Maid was not getting enough space to work freely and efficiently. What? They send shirkers who don’t want to work. Maid - Nayeli was skipping many task listed in the service , why not the hell we will tell her to take care of it?? I will never recommend this cleaning service to any one. They are notorious, unprofessional and thieves.

I had my apartment cleaned and am very dissatisfied with the service. The cleaner was 30 minutes late. She chipped our granite countertop, didn't clean exterior cabinets, didn't clean any baseboards, and left our bedroom blankets covered in dog fur which I figured she would clean off, but did not. She spent the first 2 hours in one of our bathrooms. I let her know that I had to leave at 1:30pm for a meeting as I expected the cleaning to be finished by 1pm. She left at 12:30pm and told me that she rushed cleaning in our guest room and guest bathroom. The only things she did in both of those rooms were clean the floor, didn't touch anything else. I chose a service directly that was recommended by my own apartment complex and am very disappointed with this especially since it cost close to $200 and I had to go through and clean more things after she left. Do not go through this cleaning service. EDIT: I did reach out to the company and they only offered a $25 credit towards this. The customer service was horrible and not the experience I was expecting when choosing a cleaning company.

The cleaner quit in the middle of the job because it was too cluttered for her. Our past two visits were fine, and yes, we have clutter, but we are also very flexible and realize that they will work in only the uncluttered areas. I understand that she may have felt overwhelmed. We felt disappointed and shocked, and cancelled our account with Spruce.

If I could leave zero stars, absolutely would. I scheduled my first service with Spruce for today. I tried to make cleaning as easy as possible and cleared all the counters, moved all the rugs for mopping, and coordinated with my apartment to make sure they were allowed in without me present. I scheduled the cleaning for a house guest I'm having this week. During the scheduled time frame, Spruce canceled for absolutely no reason. They then automatically scheduled me for the next available time, which was several days later and not convenient for me. I cancelled. Extremely unprofessional.

Paid 280 for a move out clean and I am here cleaning two hours before my move out inspection because it was the worst move out clean I have ever had. Oven and fridge still dirty. Dust on windows sills. DO NOT USE THIS SERVICE!

I have used spruce for last few months. The service has been decent till now. The only issue till now was, they charge so much but they are mainly just doing bathroom cleaning and vacuuming of the house essentially. There is no tidying up or arranging small things. This time it was horrible. The professional came in started taking pictures of the rooms even before starting the work. And then the manager denied the cleaning. It was all because the dining room and kitchen sink had dishes. Apparently they want a clean house before they start cleaning. If that is the case, why do we need to pay them? Once all the counters are clear, then it is just vacuuming and scrubbing the counters. We can do that too ourselves. They will charge you extra for even asking them to wipe one door handle. They are not doing the whole house at the same time, then why do they want the whole area clear at once. Why can't we use the time that they are cleaning other rooms, to clear the next room for them? Why is it so hard to make them understand that. I am super frustrated and unhappy with them today and cannot work with them any longer. They are never available on call to talk and get answers and clarification directly. How much clarification is someone gonna do via SMS and email. I am so done with company.