SpruceReviews of getspruce.com

Incredibly trash service. I've had issues with them not showing up countless time and I still always gave them a chance. The service is inconsistent. The last straw was when a credit card was just stolen from my apartment over the holidays. The cleaners moved my camera and dug through my drawers to find it. Shame on me for having it in reach but still.. And then once I complained the customer service team wouldn't give me the cleaners full name but told me to write a police report? Not sure how that works. Anywho, don't hire. It's not even worth the "convivence." This app should burn in the dumpster with the rest of the irrelevants.

Zero stars if I could. They failed to make it two times in a row. Had to change my work schedule and move my personal stuff for them. Lake of professionalism.

I had a terrible experience with Spruce Cleaning, and I would not recommend them. I scheduled a cleaning on December 4th for today December 30th with a window of 1-5 PM. However, at 9:30 AM, they messaged asking if they could come between 9 AM and 1 PM instead. I agreed, but by 4 PM, I hadn't heard from anyone, so I reached out to check in. I was then informed that they were unable to make it at all and offered me a rescheduled appointment for 01/07 and a $25 credit as compensation. I was incredibly disappointed and frustrated, especially since this was a cleaning I had planned for the New Year. I informed them that I no longer needed their service and requested a full refund. While they did process a refund, the entire experience felt unprofessional and disrespectful of my time. They should have communicated better and honored the original appointment or at least provided more clarity on the situation. Overall, it was a huge inconvenience, and I won’t be using their services again.

Spruce has extremely poor business practices. They were late for several bookings and I received calls at the very last minute from the people coming to clean that they will be late. Spruce was simply the middleman and took no accountability for meeting the appointment time. The app offers add-on cleaning services but there is no accountability for the people completing the add-on. I contacted Spruce regarding my oven which was not cleaned even though I paid an extra $25 for that to be cleaned. Spruce never responded and I instead disputed through my credit card. They banned me and that’s fine because I’ll never use them again!

My daughter paid over $200 for a deep clean of her apartment in Dallas, Texas. No one ever showed up and my daughter was sent pictures of a different apartment along with a message saying cleaning was completed. When she contacted customer service, she was told they will not issue a refund because the picture of someone else's apartment suffices as proof her place was cleaned. Don't spend money on this service unless you consider it a gamble!

Multiple times where once specific cleaner could not find my apartment regardless of the very detailed instructions including complex name and what the buildings look like. Reached out to the company about it each time and they said they would fix the issue yet on my move out clean booked for today this same cleaner said she couldn't find the place causing me to not be able to get the cleaning as they had no other cleaners available. I cancelled, got my money back, and used thumbtack where I found a new company within 30 minutes who sent a cleaner out in a few hours and it cost me less than what spruce charged and the cleaning job was very well done based off video and pictures sent due to me not being able to be physically present. Stay away from this company.

Cleaning was very poor, floors were not swept or mopped, countertops were not wiped at all, and exterior cabinets were not wiped either. I am very disappointed in this service, the main thing I needed was my floors cleaned, and I even left a note to use my Bona mop and solution and the floors are still as they were before the "housekeeping", which was very poor.

I contacted this company to complain about the services I paid for were not provided. I was told those services were only for paid premium accounts. I told them I did pay for premium service. I requested that they send another person out to finish the job. I was informed by customer service that it's against policy to send out another person & the services would be done on my next paid visit & was given a $50 credit towards my next visit. I immediately contacted them back to say I wanted my money back for the services I had already paid for but did not receive. A different customer service person responded & refused to give me my money back but increased the credit amount to $100 towards my next paid service. Well, they hit my bank again & only applied a $20 credit of the $100 I was told I would get. I would give zero stars if I could. They take your money, do Not perform the services you pay for and refuse to give you back your money. If you enjoy being ripped off this is the company for you. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!