SpruceReviews of getspruce.com

DEC. 30th, 2024 CLEANING DATE. *I had to move out the next day. PART 1: I paid my signature cleaning fees 48 hours according to their policy. They said the person would show up between 1 and 5:00 p.m. and the guy showed up at literally 5 minutes to 5:00 p.m. PART 2: The cleaner looked miserable, evident he didn't want to be there, didn't say one word to us and just started cleaning the bathroom. Within 5 minutes he said he had asthma and there was too much dust. I had moved furniture & wiped down all areas - so that wasn't true. Then he left without saying a word and left us hanging. PART 3: Not only did Spruce completely screw us because we had to move out and I had to deal with the moving itself so I had to scramble to clean the house and I still couldn't do everything to get our deposit back. PART 4: I had to argue with them for almost a month even to get partial payment back. They wouldn't even refund the full amount I couldn't believe that they said because the guy showed up they have to charge a certain amount! ***WARNING. DO NOT CALL THEM, OR USE THEM - IT'S NOT JUST THE MONEY; THEY DO NOT HAVE GOOD PEOPLE CLEANING AND DO NOT COMMUNICATE INTERNALLY, WHICH CREATES PROBLEMS FOR THE CLIENT! GOOD MARKETING. HORRIBLE COMPANY.

I'd like to ask you NOT to use Spruce - by far one of the worst experiences of my life. My apartment community director recommended that I use Spruce to clean my apartment before a friend moved in to take over the remainder of my lease. The community director expressed such confidence in Spruce that he gave me a $150 gift card. I scheduled the premium clean for $159. The day the cleaning was scheduled, I checked in with Spruce and talked to Camilla at 9am. She informed me the cleaning would happen between 9a - 5p and that they would contact me before entering the apartment. I waited until 4:45 p.m. and reached out to them as I had not been contacted about them entering the apartment, cleaning it, or even allowing me to walk through before leaving. Then Alexis at Spruce confirmed that the cleaning was done and that they sent an SMS text that I never received - the communication never happened without me reaching out to them first. I then went to the apartment later that evening to find it exactly how I left it—uncleaned. Please see the attached pictures of their "premium cleaning" services. I sent an email with all the pictures, and they offered me a $25 credit, which is complete disrespect. Again, please do NOT use Spruce cleaning.

They are so unprofessional. If I could, I would give 0 stars. I booked a service, and they never showed up to do it within the window they gave. They offered me a 15 dollar credit, which is hysterical. Do not book, you can’t call anyone neither, it’s only text and email.

High-level: Spruce only vacuumed our apartment -- Berkshire Vinings in Smyrna, GA -- and left it filthy then deflected responsibility, didn't come back to clean it, only offered a tiny refund, and we had to spend hours cleaning an apartment we paid $260 to have cleaned. Details: On around Feb. 6, 2025, we paid $260 for a move out cleaning. Two days later, on Feb. 8, we entered the apartment, finding it filthy. We took several pictures: Two dirty kitchen sinks, a dirty tub, a filthy bathroom floor, filthy kitchen floor, dirty floor moulding throughout, as well as a dirty fridge and oven. We emailed and IMd customer support, requesting someone to come back asap, as our move out inspection was on Feb. 10. They stalled. Mid-day on Feb. 10, we were forced to to go to the apartment and clean it ourselves. Since they never showed up to do the job they were paid to do, we requested a full refund. Agents kept asking for pictures ... and more pictures ... and more pictures. I only took so many. How many do you need to prove your contractor didn't do their job? After hours of back and forth, we only got a $70 refund. Then, days later, they gave us a $30 refund. So, we paid $170 to clean the place ourselves. This was an obviously bad job. But worse, you have a company with a culture designed to deflect and maximize immediate gain over creating lifelong customer relationships. EDIT: We have since disputed the claim with our credit card.

I don’t even know where to begin. I paid $320 for the move out clean and they were there for one hour and did not complete over half of the checklist. Upon providing all of this information and photos to Spruce, they proceeded to tell me that there’s nothing they can do but they give me a $50 refund. Regardless of how many times I told them that $270 worth of work was not complete, being as over half of their checklist was not performed, and the complex I was leaving was going to charge me the $300 cleaning fee, they still insisted that all of the work that was not complete was only worth $50. I am now out $620 because Spruce operates on bad business conduct, horrid customer service, and pathetic workmanship. I’m fairly certain it’s actually a scam based on this over 1 week long engagement with them. I’ve never had a service I would never recommend but I’m gonna tell as many people as possible to never use this service because of how horrible my experience was. Their customer service team is horrible. They have done absolutely nothing and then have the audacity to tell me I’m out of my seven day garuntee window so they can’t come back to complete when I have been talking to them since an hour after the cleaner left on 1/29. This has been a baffling experience. Do not use this service unless you’re willing to be liable for more money than what you have to pay because your service will likely not be done, especially if you are a renter.

I've given this company several chances (strictly due to convenience) and it's never been great, but my last experience was the final straw. The cleaner spent only an hour in my apartment ($140) and didn't sweep, mop or vacuum the floors, didn't wipe down the counters (or anything really) in the bathroom or kitchen. Trash was left in my hallway (which I can be fined for). I basically paid $140 for them to make my bed and arrange shampoo bottles. After back and forth for days, despite photo evidence of my place being untouched, they will only give a $50 refund. So I'm disputing with my bank. Such a scam company.

*The response from the company below misrepresents the refund. They refunded me less than half of the cost and that was only after A LOT of back and forth with various reps. The fact that the response below wants to appear as if I was given an actual refund shows how slimy this company actually is* I was mad about a bizarre and horrible cleaning experience, but it was when I reached out to customer service that things really went left. Each time I responded to an email from a rep, a different rep would answer and wouldn’t follow the information in the previous emails, leading to no follow through or actual customer service. The absolute worst part though was that the reps took it upon themselves to rate my cleaning in the app as if they were me, using contents from an email I sent. This company is so mismanaged and slimy, I doubt it’s gonna be around much longer.

1 star is way too high. The cleaning girl did not speak english and did not desire to communicate with me about her failure to clean my place as the website boasts of in their service. Do not use Spruce unless you want to pay the bill and have a dirty dwelling when they leave. They are rude, sloppy, substandard and full of excuses. Avoid this company and hire a professional instead.