Madison S.
Horrible - do NOT use
I’m honestly extremely disappointed with the service I received from this cleaning company. I booked their Premium Clean, expecting a thorough, deep cleaning, and what I came home to fell far below those expectations. To start, the majority of the tasks I paid for simply weren’t done: • The kitchen counters were barely touched — items hadn’t been moved, and there were crumbs underneath a tray I lifted afterwards. • The cabinets and baseboards were left dirty, and this was a key part of the service I was paying a premium for. • The floors were not properly cleaned, as there was food residue left in the corner of the kitchen. • The ceiling fans were not dusted, and door frames were neglected. I even provided photo evidence to show exactly what was missed, yet the only resolution I was offered was a $25 discount on a future cleaning, which honestly feels insulting given the poor service I received and the amount I already paid. I’m extremely disappointed, especially considering I chose their premium service in preparation for having guests in town. The whole experience fell far short of what was promised, and I certainly won’t be using this company again. I’d strongly advise anyone considering their services to look elsewhere.
Response from SpruceJun 17, 2025
Thank you for sharing your detailed feedback, and we sincerely apologize that the service did not meet your expectations, especially ahead of an important visit. When reviewing service concerns, we assess the full scope of the appointment by considering: The totality of the service checklist associated with the package you selected, the photos you provided highlighting the missed areas, and the before-and-after photos submitted by the cleaning team. In this case, the resolution offered was based on those combined factors. However, we understand that the outcome did not feel sufficient given your experience, and we regret that you were left dissatisfied. We are committed to continuous improvement and have shared your feedback directly with the cleaning team to reinforce expectations and quality control. If you would like us to re-review your case or share any additional photos not previously submitted, we’d be happy to take another look. Thank you again for your feedback—it helps us better serve our customers moving forward.