At Spruce, our mission is to build relationships and technology that empower local businesses to serve our customers. From full housekeeping to a quick tidy-up, Spruce is available to customers on demand. For the property manager, Spruce reduces the growing burden of managing multiple vendors and provides security and oversight for the entire property. Spruce helps local businesses build economies of scale in their operations and tech-enabled their business so they can compete in the modern economy.
Spruce (getspruce.com) has 513 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
getspruce.com
Website
getspruce.com
Category
Cleaning Service Providers
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
ITotally phoney advertising purchased Spruce and it does not work…
I purchased Spruce and it does not work at all. This product is total hype , and in my opinion, anyone giving it a good review either works for the company or was paid to do so. This product is a total SCAM!!!
Response from SpruceJul 18, 2025
We’re sorry to hear you had a disappointing experience. It sounds like there may have been some confusion — Spruce is a home services platform, not a retail product. If you were referring to a cleaning or other in-home service booked through our platform and something didn’t meet your expectations, we’d really appreciate the opportunity to help.
Please reach out to us directly at [email protected] so we can look into your situation and work toward a resolution. We’re here to help and take feedback like yours seriously.
MT
Mrs T.
Very easy to book and pay
Very easy to book and pay! =:The 1 Star
I scheduled appx 10 day in advance
They quickly charged my card.2 days before they didn't show up.
Day of service I gave them an 8 hr window 58 minutes before the time was up no one arrived chatted with 2 different people with no resolution
Card refunded
Pretty sad business practice.
Luckily I founded someone to help me.
The apartments recommend them delete / unsubscribe.
No happy 😕
Response from SpruceJul 11, 2025
We’re very sorry to hear about your experience. This absolutely isn’t the standard we aim to provide, and we understand how frustrating it must have been to schedule in advance, only to be left without support when it mattered most. While we’re glad your card was refunded promptly, we know that doesn’t make up for the inconvenience and disruption.
We appreciate your feedback and are actively working to prevent these types of scheduling issues in the future. If you’re open to it, we’d be glad to make things right — please reach out to us at [email protected]. Thank you again for sharing your experience.
CA
carolyn
I would give it negative 5 stars if…
I would give it negative 5 stars if that was an option. Scheduled with them twice. Both times they didn’t show up despite telling me over and over they would be here in a 4 hour window. I prepared the home for hours then sat at home waiting for them. Never showed up. After the first no show, they arrived the next day at 9 am. We were sick and in bed. They walked into my apartment and then into my bedroom woke me up and got angry they couldn’t clean and tried to charge me! Despite them being scheduled for between 1-5 the previous day.
I actually didn’t mean to schedule with them the second time but you have to schedule ahead of time so they wouldn’t let me cancel.
They don’t allow you to cancel with 2 days notice but they tell you they are coming and then don’t show up. I’ve had several cleaning services over the years, this one is hands down the absolute worst. Save your time. Save your money and steer clear of this awful awful “service”.
Response from SpruceJul 10, 2025
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you’ve described is absolutely not the standard we aim to uphold, and we understand how frustrating and disruptive repeated no-shows and miscommunication can be — especially after you’ve spent time preparing.
To clarify a few things:
- Our cleaners should never arrive outside of the confirmed service window, and we sincerely apologize if that happened. Entering a home unexpectedly is completely unacceptable and we will follow up internally to ensure this is addressed.
- Our cancellation policy is designed to help our cleaning professionals plan their schedules, but we understand that flexibility is also important — especially when there are service issues. We’ll be reviewing this experience to identify where breakdowns occurred and how we can better support our customers in the future.
If you haven’t already, please feel free to reach out to our team directly at [email protected] so we can ensure any outstanding charges are addressed and help make this right. We sincerely apologize for the inconvenience caused and appreciate the opportunity to learn from this.
KE
Kevin
They offer a $300+ move out cleaning…
They offer a $300+ move out cleaning service for apartments (empty apartment), then show up and didn't even clean. Claimed, "it was beyond their skill set and return a full refund". I return to my empty apartment cleaned myself. They only refunded me partially. THIS COMPANY IS A SCAM!!!!
Response from SpruceJul 9, 2025
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
While we always strive to complete services as scheduled, there are rare cases where conditions fall outside the scope of what our teams are equipped to handle. We apologize for the inconvenience this caused, especially during a move-out.
If you believe the refund issued was incomplete, please don’t hesitate to reach out to us at [email protected]. We’d be happy to review the service details and make any necessary adjustments to ensure you’re properly refunded. We appreciate the opportunity to address this and improve your experience.
LS
Lauren S.
Inconsistent, Overpriced, and Not Worth the Hassle
This service is incredibly frustrating. You get a different cleaner every time, which means the quality is wildly inconsistent. We gave them multiple chances, and out of all the visits, I was satisfied exactly once. The rest of the time, I found myself asking, “Why did I even pay for this?”
The first few times I complained, they’d issue a coupon or discount for the next booking, which incentivized us to roll the dice again. But this last experience was the final straw. We came home to a dirty floor, furniture out of place, and what looked like a completely ignored second bathroom. When I reached out to customer service (with photos), their response was basically, “Thanks for the feedback, we’ll use it to train our staff.” No apology. No accountability. No effort to make it right.
We’re done with Spruce. Won’t be using them again.
Response from SpruceJul 2, 2025
Thank you for your feedback. We're very sorry to hear about the inconsistencies and overall frustration you've experienced with our service. We understand how disappointing it is to receive anything less than a thorough and dependable cleaning—especially after giving us multiple chances.
When reviewing service concerns, we base our resolutions on the checklist for the cleaning booked, the before-and-after photos from our team, and any supporting materials customers share. While your feedback has been shared directly with the cleaning team for coaching, we regret that our response didn’t reflect the level of care or accountability you expected.
We appreciate your past business and will take your experience into account as we continue working to improve consistency and customer satisfaction.
TH
Tyra H.
Unauthorized Entry / Missing Item
Came home to someone standing in my apartment that I did not authorize. I do NOT even use this service. They claim to be in the wrong apartment. I had something that was misplaced. I contacted the company and they told me "There is nothing that we can do and no longer will assist any further" said Amanda Henderson - support and operations. No help Whatsoever. I recommend to NEVER use this service and if it used in your apartment complex please beware!!!
Update they did not leave immediately. She was in my apartment for 1hr before I came home to my locked apartment. My personal items were moved around my apartment. Spruce refuses to provide the persons name. So can contact them. They will not even compensate for their Mistake.
Response from SpruceJul 1, 2025
We’re very sorry to hear about this experience. To clarify, the cleaning team mistakenly entered the wrong unit but immediately exited and apologized once they were made aware of the error. This was addressed promptly at the time of the incident.
The concern regarding a missing item was raised over two months later, and unfortunately, no specific evidence or details were provided to indicate what item was taken or to confirm any involvement by the cleaning team. Due to the time elapsed and lack of supporting information, we were unable to investigate further.
We understand how upsetting this situation must have been and take all concerns seriously. We’ve taken steps to reinforce procedures with our team to help prevent future access errors. Thank you for bringing this to our attention.
TL
Tabitha L.
If I could give a negative star review…
If I could give a negative star review I would. I was home when the cleaner was at my house yet I was lied to that she was is my house for almost 4 hours yet one person was in my home for 1 hour. Please tell me how one person cleans a two story house in 60 mins. When I complained that I would not pay for services not completed it then became my fault or issue because I needed to provide documentation of this. Unacceptable!!! I will continue to share how horrible they are until they correct the lies of time spent in my house and the work that was not completed. I live in a community & will make sure to post on every forum I can. Do not fall for this scam of a company.
Response from SpruceJun 18, 2025
Thank you for your feedback, and we're truly sorry for the frustration and disappointment you've experienced.
We understand how important transparency and trust are when it comes to service in your home. In situations where there’s a concern about the length or quality of a cleaning, we conduct a full review based on multiple sources—including the service checklist, photos submitted by the cleaning team, internal time logs, and any documentation provided by the customer. In this case, the information we had did not align with the concern raised, which is why we requested additional details or documentation to reassess the resolution.
We do not take these matters lightly and aim to be fair and thorough in every case. We sincerely apologize if our process felt dismissive or unsatisfactory, and we appreciate you taking the time to share your experience. If you’re still open to sharing more specifics with our support team, we’d be happy to re-review your case. Otherwise, we respect your decision and thank you for the opportunity to serve you.
FE
Federica
Awful experience with theft
I used GetSpruce in Chicago for almost 3 years, with recurring appointments every 2 weeks. Not in all the occasions cleaning was good: sometimes they were forgetting to change the trash bags or replace them, sometimes they were not removing the dust on the furnitures, etc.. I claimed these facts and got a small credit and then cleaning service improved for the next couple of time. Two facts happened recently that made me decide to cancel the service: the first time, the cleaning person peed in my bathroom and left without flushing the water. They conducted their investigation and "compensate" me with 25$ credit (..with I service that costs more than 120$ per cleaning it's really a farce..) and restricted the service provider. The worst happened during the service of last week: the evening before I removed all the personal things from my bathroom countertop to ensure an easier cleaning to the cleaning person and stored them in a drawer, including a branded perfume that magically disappeared after the cleaning. After checking several times in my apartment to make sure it was not somewhere else I reported the fact to Spruce: it took them 3 days to conduct an investigation with the final result on their hand that their team was not responsible and that they were not going to take any further action.. that probably means they would have even allowed the same cleaning lady to come back in the apartment for the next sessions. This was the last straw. I have cancelled the service and I will never use them anymore.
Response from SpruceJun 18, 2025
Thank you for sharing your detailed feedback. We're very sorry to hear about your recent experiences, especially after being a long-term customer for nearly three years.
At Spruce, we take every concern seriously and aim to conduct thorough investigations any time an issue is reported—whether related to service quality or missing items. In this case, we reviewed internal reports, communication logs, and follow-up from the cleaning professional. As mentioned, we were unable to find conclusive evidence linking the disappearance of your item to our team, which is why no further action was taken. However, we absolutely understand the frustration when a personal belonging goes missing and the impact that can have on your trust in our service.
Regarding the earlier incident in your bathroom, the provider involved was removed from your future bookings, and we understand the resolution did not meet your expectations. We're continuously working to improve accountability and consistency across our services, and your feedback plays an important role in that process.
We respect your decision to cancel and appreciate the time you gave us over the years. We’re truly sorry that your experience ended on this note, and we wish you all the best moving forward.
