SpruceReviews of getspruce.com

Stay far away from Spruce Cleaning. I would never recommend them to anyone. The initial “deep clean” was pathetic, the cleaner barely did anything and didn’t even touch the floors with a mop. We foolishly gave them another shot, and it was even worse. They canceled at the last second, picked a new date we never approved, then tried to pin the blame on us. Most recently, they moved the appointment again and then canceled just 30 minutes before they were due. We wasted 2 entire days waiting, only to be stood up again. Their scheduling is chaotic, communication is disjointed, and when they do show up, the cleaning is awful. Steer clear of this company completely.

⭐ 1/5. If I could give them a negative, I WOULD. I would never recommend Spruce Cleaning. Their service is consistently terrible. Our first deep clean was a complete joke—the cleaner did half the job and didn’t even mop the floors. Photos I sent showing how dirty the floors were were basically ignored. We gave them a second chance, and it only got worse. They canceled last minute, rescheduled for a day we never agreed to, and tried to blame us. Most recently, they rescheduled again and canceled just 30 minutes before the appointment. We waited all day for them, and yet again they didn’t show. Their scheduling is a disaster, communication is nonexistent, and the quality of cleaning is unacceptable. If you value your time and want a clean home, avoid this company at all costs.

Items went missing from my home after using this company, ignoring the non satisfactory service they rendered. If you must use their services, I strongly recommend being present and watching closely. I lost valuables from my bedroom, yet they expected me to provide video evidence which is unrealistic, who set cameras inside their private spaces? Instead of conducting a thorough investigation, they simply asked the service provider, who of course denied seeing anything. That was the extent of their effort. It’s disappointing and concerning, and customers deserve better accountability and professionalism.

Nothing went wrong you didnt show. You were to redo a clean that was half ass and you didnt show or call. My dogs were in there kennals all day waiting for you to show up.

This is the worst cleaning services I have used so far. I live in One Seven Belleview Station and booked a service for my apartment for today because they work with my apartment. The cleaning lady set foot in my apartment and decided she doesn't want to clean and told her manager my apartment is too much to clean and left. And I am charged a cancellation fee because they cancelled the services without proper communication with me.

They cleaned someone else's apartment instead of my own. Sent me pictures of the inside of that person's apartment and then tried to tell me I just didn't realize they had been there and cleaned. I did finally get a refund, but it took talking to 3 different people and telling them I was going to talk to my apartment manager before they seemed to take me seriously

I do not even want to give 1 star. If I could select 0, I would. I have received monthly cleanings from Spruce since January 2025. I had an issue in April that was annoying. They texted me several times saying they couldn't get in the door, that my code didn't work, and that I needed to update their system and threatened they would be leaving after 15 minutes. Turns out they weren't even at the correct address that was in their system. It took a lot for them to finally apologize and acknowledge it was their fault, not mine. Then in October I was expecting service between 1-5pm and at 4:45pm that day I received a text letting me know that they would not make it and would like to reschedule for the next day. They said they would apply a $20 credit to my account. However they weren't able to credit my October service since it had already been charged and their policy states they cannot apply credits or refunds retroactively after my card has been charged. I wasn't pleased with this but there was nothing I could do. So for my November cleaning I expected that the service would have a $20 credit it on it but I received the full price charge a day before the service. When I questioned it, the response I received via text was that it was in the system to be credited on my January 2026 service. That is 3 months later! When I questioned that they said they could credit my December service but again due to their policy they could not give a refund or credit retroactively and November has already been charged even though my service isn't even until tomorrow. When I complained, the customer service rep via text was extremely smug, no apologies. We "totally understand your concern and frustration" and "to keep in mind that the credit was automatically applied by the system itself and not us. In this case, we can try to remove the credits from your account which means that you no longer will have this discount and request a refund that if approved, it will be reflected within the next 3-5 business days. Do you think want me to proceed?" IF approved? I have asked to speak to someone from the management team but it's been crickets and I haven't heard from anyone. Their policies, customer service, system and operating model are all flawed. And their actual house cleaning service is average to less than average. Definitely not worth what they charge. If you are considering them, I highly recommend finding another service.

The cleaner made an absolutely outrageous claim that my house "was too dirty to clean", then sent pictures of clean dishes drying, a head band fallen on the floor and claimed it was underwear, and took pictures of an area they were specifically told to avoid. First, that's clearly not underwear, it's a headband. Second, I'm not going to sweep my floors then pay someone to sweep my floors. Third, they were specifically instructed not to worry about cleaning the bath tub in the comments. Fourth, they took pictures of clean dishes drying on a drying mat and called it clutter. I am beyond furious that I've been treated this way and made to feel like I'm disgusting because the cleaner can't read and doesn't know the difference between a head band and freaking underwear. Beyond. Furious.