佐藤ヨウヘイ(よたぼうず)
Extremely Disappointed by the…
Extremely Disappointed by the Difference Between the Advertised Quality and the Actual Products I was dissatisfied with the quality of the 4 cm figures I previously ordered, so I decided to try again with the larger 8 cm version. However, when I received the finished products, I was honestly speechless. There was a significant difference between the quality shown on the website and promotional pages and the actual products I received, particularly in the facial features and expressions. I fully understand that preview images may differ slightly from the final physical products due to manufacturing limitations. However, what I received was far beyond what I would consider a reasonable difference. Frankly speaking, the finished figures looked like completely different characters. I work in the manufacturing industry myself, and if we delivered products with such a significant difference in quality compared to what had been presented to the customer, I would not be surprised if the customer demanded a remake or a full refund. To be fair, the customer support team was polite and responsive, and I received a partial refund of 500 JPY. I appreciate their assistance in this regard. However, I strongly believe that the company should display actual photographs of finished products on its website so that customers can have a realistic understanding of the quality they can expect. I would also genuinely like to know how I should have placed my order to receive a product with the same level of quality shown on your website and promotional pages. Is there a specific ordering method, option, or requirement that I overlooked? If so, I would appreciate a clear explanation. Unfortunately, I have no intention of using the products I received. This turned out to be an expensive lesson, but it taught me the importance of verifying the actual manufacturing quality before ordering custom-made products. I hope this review will help other potential customers make an informed decision.




