GetOEMParts.comReviews of getoemparts.com

thanks to all reviews I stop my purchase and decide to use another provider

BUY YOUR PARTS SOMWEHERE ELSE!!! If I could give it 0 stars I would. Part shipped AFTER the date it said it would arrive. I had to buy the part somewhere else. Put in a BBB complaint AND THEN they shipped the part. Now I have one part I don’t need and they want me to pay to ship it back for a refund. What a joke of a company and scanners!!

Ordered a part and found out I didn't need it, sent an email to the support email and got no response. Tried to contact the live chat function on the website and after awhile of sitting in a queue at the same time I finally got someone after my item shipped. The guy was completely unprofessional and didn't want to cancel the order at all. Now I have to wait until it gets here and request a return.

very slow and don't say the truth, unreliable, bogus tracking # I have ordered many parts after I ordered through you and arrived and yours is not, shame on you, your live chat does not respond, I just do not know why you are in business, just to mess people off I give you one star and you don't deserve it, last time I buy anything from you

Just plain terrible service. Purchase a water pump ($200 part) on 1/11/2023 as they indicated that it was “in stock” which was wrong. The order status still indicates this. I did receive a couple of responses but that stopped on 1/25/2023. Alerted PayPal and started the refund process. Purchased the new OEM part from Rock Auto and I will receive it in a couple of days for $20 less (getoemparts rips you off with shipping). Avoid them!

Ordered parts that showed in stock and fit my vehicle based on the info I provided for their parts match system. Submitted order and was contacted saying they don’t match, email was received from them in the morning, and I never got a response after I replied. Tried to call, you cannot call them. You have to submit your info to speak with a live chat rep, the line always shows 8 or 9 people and never moves. Order somewhere else!

This company took my money and listed parts in stock as I've seen from several reviews they do the same they are stealing from people .I am contact the consumer financial protection agencies about this they still won't respond with any sort of accountability for my order on Dec 31 to really terrible zero customer service

If I could give a zero I would. This company does not appear to be legitimate. I ordered caps for GMC Sierra on 12/29/2022 and have not heard anything. Finally waited 30 minutes via chat which was only way to contact somebody to no avail. Nothing was sent and not in stock. Ask for money back and said wait for email then end of chat. Called my bank and filed a dispute. this is definitely FRAUD!!