GetOEMParts.comReviews of getoemparts.com

DONT BUY ANYTHING FROM THESE PEOPLE. I understand there’s been problems due to the COVID pandemic slowing things up but it took over two weeks for someone to finally answer the phone after it sat on speaker while I worked for 48 minutes! As someone that deals with clients daily, it should be priority to have them feel like you care even if that means responding to an email or phone call without the answer to the problem just to let them know you are backed up but will work on it. I literally almost gave up and was willing to eat the $$$ in parts that don’t fit because I wasn’t sure anyone even worked here.

i called to get a refund back and email them and i did't get no answer been waiting for them to get back to me but didn't and i called 3 times and email 2 times .I could go anywhere else and get it alot faster answer and today i called and emailed about 6 more time and no answers am not happy and will just have to report this place and never had this bad of customer service in my life so go spend your money somewhere else and not this people and i supplied yall with my ordered number i just want my refund back now how can I proved you with the number when I already did it in an email already

I wish I could rate half a star. Do not order from them. I ordered a hose 2 weeks again and I guess it just hasn’t shipped?! No update on the order and I tried to call or get a hold of someone and no luck. I just want a refund and take my business elsewhere.

Placed order 15 days ago and still not shipped?????????? Need I say more. Probably going to be an ordeal to get a refund. Would give 1/2 star if I could.

Absolutely out of line. Mislead over and over and over again in the ordering and follow up process. I understand things come up, but they don't seem to understand that they have real human beings with real automobile parts situations, and when they mislead (intentionally because of their incompetence), that crosses the line. I was patient and worked with them for weeks while my car was dead in the water and stranded in a strange town..and all they could do was lie about the status of my order, over and over. This company needs to loose business to the point they make changes. Do not work with them. (btw, they responded very promtly...like within an hour to this review...haha, if they gave that kind of attention to their orders and their customers, there wouldn't be a problem). I reiterate, do not work with them.

I ordered two pieces of trim for my mother's car over three weeks ago. I was told one of the pieces had to be special ordered. That was almost two weeks ago and no shipment yet. I have sent numerous emails and have gotten zero replies. At this point I need to get the parts elsewhere but need a refund on this order to do so. Don't see me getting a refund if they won't even reply to emails. Terrible customer service. I will NEVER order from this website again.

I ordered parts from this company and so far everything I found out is fraudulent!!!!

It’s been 12 days since I ordered my part and yet to receive it. I’ve emailed and called multiple times and can’t get no one to get back to me. Ya can just refund me my money at this point