Genuine OEM parts at wholesale prices. Keep your vehicle running in top condition by using only OEM parts.
GetOEMParts.com (getoemparts.com) has 505 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Kevin O.
What a lame outfit to get a product from. Then after calling them for 9 minutes on hold then to drop on my end and no prompts...other than lounge music playing....and no reply from 2 times to contact them in text on their website of a order from 6-29-20. But Hey...they respond only to a (review website) and not their own site to customers that have paid and not received a item. Time for the AG to get involved.
Mike C.
Worst company ever, you pay they keep and you never receive you item, absolute worst customer service ever
Response from GetOEMParts.comJul 17, 2020
Hi, Mike - We're sorry to hear you feel frustrated with our customer service. If you could please provide your Order #, our team can investigate your order. In the meantime, please check to see if we emailed you about needing to special order any items; generally, delays in shipping are due to delays we're experiencing in receiving parts from the auto manufacturers (although not always). Your order # will enable us to help you. Thank you.
cole C.
I ordered chrome center caps for a Ford police interceptor utility. I ordered on May 29th and it’s now July 16th I have emailed twice inquiring about the parts. But no response. I am getting worried as they took the money the day I ordered. I wouldn’t trust this site as it has taken way too long.
Response from GetOEMParts.comJul 16, 2020
Hi, Cole - Thanks for contacting us and many apologies for your frustrations. I've forwarded your Order # and concerns to the Customer Support team manager, who will be looking into this. Our team has been experiencing delays in order processing, shipping, and communications since COVID hit, but you definitely should have received some form of reply from us. Your patience is much appreciated - thank you.
Roxie F.
ordered on July 4th it is 10 days later they sent an email saying they sent it, no tracking word for word what everyone else is saying. at this [point i want my money back. DO NOT USE SITE ITS A SCAM. found the company the real one its not this name. they said they're short handed okay ill buy that they said theyll overnight it, we shall see wont we..******a part came the next day. not the part he ordered.
Stan P.
I get new turbos from them in May for my 2016 ford taurus sho. The turbos didn't even last 500 miles and started to leak oil. For the past mouth I am trying to get a hold of some one threw email about the one year warranty but no one is getting back to me.
Response from GetOEMParts.comJul 13, 2020
Hi, Stan - We're sorry to hear about the issue you're having with the turbos. Our Customer Support team will be more than happy to give you a hand figuring out the warranty process. Could you please provide your Order # so we can identify your order in our system? Thank you!
Bob J.
I ordered a antenna for my ford explorer in early MAY. It is now July. They created a shipping label for the part in mid June and nothing has happened past that. I’m beyond pissed how does it take this long to ship 1 tiny part. They haven’t answered emails or calls...just don’t waste your money Idk if I can get mine back
Response from GetOEMParts.comJul 9, 2020
Hi, Bob - Thanks for contacting us. If you could please provide your Order #, we can definitely look into your order for you. Thank you.
Julie O.
I have tried and tried to get through to this company we ordered back in mid June. they short shipped us, and sent some type of random e mail saying the cost, but then saying +freight with no dollar figures. they charged our credit card but won't supply an invoice so we can reconcile the payment. Maybe we should just refuse the charge until we get the info we need. I need to talk to someone.... I have sent 3 urgent requests online and via e mail, plus have called over 10 times and no answer.
Response from GetOEMParts.comJul 9, 2020
Hi, Julie - If you could please provide an Order #, our team can look into your issues. As it stands, I'm not seeing any orders placed under your name during the month of June. Was the email sent to you a quote? We'd definitely like to help you resolve your issues. Thank you!
Sarah H.
I am beyond pissed. I should've read the reviews before I ordered from these people. I was wondering if maybe it was all a scam since I can not get through on the phone. I have been on hold for a good 40 minutes. I don't have time for this crap. I ordered drain hoses for my sun roof and that was the 16th of June. It is now the 8th of July!! Update, the call ended for some reason and now it is telling me I reached them after hours?!? I am going to lose my cool. Take your money elsewhere people!
Response from GetOEMParts.comJul 9, 2020
Hi, Sarah - Many apologies for you frustrations. It does look like we emailed you shortly after you placed your order that we needed to special order your part; however, I've just placed a request in with our Customer Support team to check on your order update. Please note that, as stated on our website, phone messages, and email communications, we are currently experiencing delays in order processing, shipping, and communications. Thank you.
