GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comDec 14, 2020

Hello Tyler, We apologize for your most recent experience with GETOEM Parts. Products that require special ordering are often back-ordered. When a product is back-ordered it does take some time for us to receive that product from our suppliers. We understand your frustrations and would like to assure you that our team is doing everything they can to get your part out to you. As for our security, Here at Tasca Parts, We take security extremely seriously. We currently employ HTTPS secured Servers to ensure our customers are protected. We are committed to maintaining rigorous standards designed to preserve your confidentiality and protect your personal information and your rights as a consumer. The security of our site has been verified by Google and we are consistently working to ensure we are at the forefront of internet security in an attempt to protect our customers. If you have any doubts whatsoever please feel free to refer to the privacy page of our website https://www.getoemparts.com/policies/privacy We hope this response may have cleared up some questions you may have had and please feel free to give us a call at 4010709-7836. A customer service representative would love to answer any further questions you may have.

Response from GetOEMParts.comDec 4, 2020

Hello Donny Unfortunately, our customer service representatives have been short-staffed this past week due to Covid-19. We apologize for the inconvenience and assure you our customer service representatives will be available via phone and email on Monday(12/7)to answer any questions you may have regarding your order. We imagine your parcel should arrive shortly given it is one state away from you. However, if If you have any other questions or concerns regarding your order please feel free to reach out via our customer service hotline (401-709-7836) on Monday 12/7. Again we apologize for the frustration resulting from this order and look forward to rectifying this issue for you and providing you the service that our customers expect and deserve.

Response from GetOEMParts.comNov 30, 2020

Hello Dajuan, Thank you for your review as it helps us to better serve our customers in the future. We apologize for the inconvenience and lack of communication. Unfortunately, we are experiencing staffing issues due to COVID-19. However, I took a look into this order and will be reaching out to my customer service team to generate an update as soon as possible. Thank you so much for your patience as we navigate these rather unprecedented times.

Response from GetOEMParts.comNov 25, 2020

Hello Bryan- Thank you so much for your review. Here at GETOEMPARTS, we are consistently working to perfect our service in the interest of providing the best possible service to our customers. With that being said, I would love to take a look into this order for you to diagnose where we may have made a mistake. Currently, our system shows your order was shipped out within a day. Please feel free to reach out on any one of our Social Media profiles or simply respond to this message on Trust Pilot. We apologize for the inconvenience and look forward to addressing this issue and providing the level of service that is expected when ordering with GETOEMParts.com

Response from GetOEMParts.comNov 18, 2020

Hello Stephanie, We appreciate your feedback, as we're always looking for ways to improve our business. We sincerely apologize that your experience did not meet your expectations or our standards. We strive for excellence in customer service and recognize we missed the mark in this particular case. As a result of your experience, I contacted your customer service representative and she assured me your part will be shipped by the end of Business today. Please let us know if you have any further concerns by direct messaging us on this site or any of our social media accounts. We do appreciate your business and would like to do what we can to make this right.