GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comDec 31, 2020

Hello Manuel, Thank you so much for taking the time to leave a review. We apologize for the lack of communication and any frustrations that may have occurred as a result. We took a look into your order, and it appears your part is out for delivery! Unfortunately, the part you ordered required special ordering and this often impedes the expected delivery time. At the moment we are seeing significant delays with many shipping services due to the overwhelming volume of packages. While we understand this is not an excuse, we hope you take solace in the fact that your order is on its way to you. If you have any other questions or concerns please feel free to reach out to us Via phone at 401-709-7836. A customer service representative would love to provide you with an updated ETA. Again we apologize for any inconvenience and we look forward to hearing from you!

Response from GetOEMParts.comDec 29, 2020

Hello Tamara, We apologize for the delayed shipping and assure you, that your parcel has shipped from our facility. Unfortunately, we are experiencing higher than average shipping times as USPS is currently overwhelmed with orders. USPS has placed a banner on its website to inform customers of possible delays. ( https://www.usps.com/) While we work extremely hard to provide our customers with the most efficient shipping carriers possible, unfortunately, we can not oversee and manipulate common USPS practice. If you would be so kind, Could you please give us a call at 401-709-7836. Or email us at [email protected]. One of our customer service representatives would love to provide you with the appropriate resources to file a claim with USPS to investigate what is taking so long to process your order.

Response from GetOEMParts.comDec 28, 2020

Hello Mike, Please know that GetOEMparts.com takes customer service very seriously and we want every customer to have an enjoyable experience with our customer support team, our products, and our service. We’re very disappointed that you feel you did not receive the service or assistance you requested. If you would be so kind, please feel free to reach out with your order number and any relevant order details. We would love to take a look at the order to determine exactly where we may have made a mistake that has resulted in you receiving the wrong part. You can also contact us at [email protected] or via phone at 401-709-7836. Thank you for your review and we look forward to hearing from you!

Response from GetOEMParts.comDec 21, 2020

Hello Mike, We appreciate your feedback, as we're always looking for ways to improve our business. We sincerely apologize that your experience did not meet your expectations or our standards. We understand there is no excuse for the lack of communication you experienced. Many of our Customer Service Representatives have been out of the office due to Covid. We've taken note of common concerns, expressed by our customers and are working to implement a system to communicate more effectively. We hope to earn an opportunity to serve you in the future and rectify our past mistakes.

Response from GetOEMParts.comDec 18, 2020

Hello Zarquis, We are shocked to learn about your experience with Getoemparts was anything less than pleasant. Depending on the time of shipment, It is possible that the parts you returned, may still be in transit. Unfortunately, at the moment, shipping services have been inundated with orders and this may, in turn, affects the time it takes for us to receive your products to our warehouse. If you'd be so kind, please feel free to send us your order number via direct message to any one of our social media accounts. You can also give us a call at 401-709-7836. A customer service representative would love to provide you with an update on the status of your return.

Response from GetOEMParts.comDec 17, 2020

We appreciate your feedback, as we're always looking for ways to improve our business. We sincerely apologize that your experience did not meet your expectations or our standards. We strive for excellence in customer service and recognize we missed the mark in this particular case. I'd love to take a look into this order for you and investigate exactly where a mistake was made on this order. If there's any way you could send us a direct message with your order number and order details to any one of our social media pages, it would be greatly appreciated. You can also contact us at 401-709-7836. Thank you so much for the feedback and we look forward to hearing from you

Response from GetOEMParts.comDec 14, 2020

Hello Dakota, We apologize for the delayed shipping. Unfortunately, we are experiencing higher than average shipping times as USPS is currently inundated with orders. Normally parts ship within a week unless otherwise specified. I'd love to take a look into this order for you and investigate exactly what is holding the order up. If there's any way you could send us a direct message with your order number and order details to any one of our social media pages, it would be greatly appreciated. You can also contact us at [email protected] or 401-709-7836. Thank you so much for the feedback and we look forward to hearing from you.

Response from GetOEMParts.comDec 9, 2020

Hello Amnon, We apologize for your most recent experience with Getoemparts. While we understand there is no excuse for the lack of communication you experienced, We would be remiss if we did not point out that our customer service representatives were out of the office 11/30-12/4. Unfortunately, Rhode Island has been placed on a two-week "Pause" due to covid and like many other, businesses we've faced some adversities while adapting to the new restrictions imposed on our state. Fortunately, at this point our customer service representatives are fully staffed and eager to answer any questions our customers may have. Again We apologize for the lack of communication and hope to earn the privilege to redeem ourselves in the future.