GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comApr 6, 2021

Hello Gary, Thank you for taking the time to leave us a review regarding your latest order with Getoemparts.com. Unfortunately, given the information provided, We were unable to find your order within our system. With that being said, Were you able to add your VIN Number at checkout? Including your VIN at checkout is by far the best practice as it helps protect both parties involved from human error. Should you be so kind, please feel free to reach out to any one of our social media websites with your name and order number. We would love to get to the bottom of this and ensure no customer experiences a similar situation in the future. Again we appreciate your review and look forward to speaking with you.

Response from GetOEMParts.comApr 6, 2021

Hello Juan, We are truly dismayed to learn the part you ordered does not function properly. Given the information provided, we were unable to locate your order within our system. Fortunately, we are fairly certain you are still eligible to return your part for a refund. We apologize for the inconvenience and assure you we will be in communication with suppliers to ensure this does not happen again. Please feel free to send us a direct message, including your order number, via any one of our social media platforms. You can also reach us by phone at 401-709-7836. Again, we appreciate you taking the time to leave us a review and look forward to rectifying this issue as soon as possible.

Response from GetOEMParts.comApr 6, 2021

Hello Andy, Thank you for taking the time to reach out regarding your latest order with Getoemparts.com. Your reviews serve to help perfect our business and improve the shopping experience for future customers. Unfortunately, given the information provided, in your review, we were unable to identify your order within our system to determine a reason for your price adjustment. It should be noted that our Terms of Service page includes the following disclaimer. "Manufacturer updates may occasionally cause discrepancies in part numbers and prices that are not reflected in the online catalogs. In such cases, customers will be notified via email or phone before any charges will occur" If you'd be so kind, please feel free to reach out to us via Facebook or our direct support line at 401-709-7836. Our customer service representatives would love to explain why you experienced a price increase. Again thank you for your review and we look forward to hearing from you!

Response from GetOEMParts.comMar 31, 2021

Hello Andrew, We appreciate you taking the time to leave us a review. Here at Getoemparts.com, we value reviews received from customers, as they provide us with powerful insight and helps us determine what aspects of our service could be perfected. Unfortunately at the moment, our phone lines are currently down due to staffing shortages. Our website features a large banner explaining the situation in more detail. Our customer service representatives are currently focused on moving our orders through processing to ensure a quick and accurate turnaround on orders. In the meantime, we implore you to visit our order status page to inquire about the current status of your order. Fortunately, our customer service representatives should be available to receive calls tomorrow 4/1. Thank you again for your review and we hope to hear from you shortly.

Response from GetOEMParts.comMar 31, 2021

Hello Darryle, We appreciate you taking the time to leave us a review. Here at Getoemparts.com, we value reviews received from customers, as they provide us with powerful insight and helps us determine what aspects of our service could be perfected. Unfortunately at the moment, our phone lines are currently down due to staffing shortages. Our website features a large banner explaining the situation in more detail. Our customer service representatives are currently focused on moving our orders through processing to ensure a quick and accurate turnaround on orders. In the meantime, we implore you to visit our order status page to inquire about the current status of your order. Fortunately, our customer service representatives should be available to receive calls tomorrow 4/1. Thank you again for your review and we hope to hear from you shortly.

Response from GetOEMParts.comMar 25, 2021

Hello Shorty, Thank you so much for your review as we are consistently improving our business and your feedback serves to gain more insight into what we can do better as a company. At Getoemparts.com, we pride ourselves on the service we provide our customers and appreciate any opportunity to better serve our clientele in the future. However, it should be noted that the 3-5 business days refers to the time it takes for your part to arrive at our warehouse, given the product requires special ordering. Once we receive your parts, we then ship them out to you. This process may explain your expected delivery date and the date your part actually arrives. We apologize for any frustrations that may have occurred as a result of this order and hope our response provided some insight into our shipping process.

Response from GetOEMParts.comMar 25, 2021

Hello Cody, Thank you so much for your review as we are consistently improving our business and your feedback serves to gain more insight into what we can do better as a company. At GetOEMparts.com, we pride ourselves on the service we provide for our customers and appreciate any opportunity to better serve our clientele in the future. With that being said, we took a look into your order and discovered the part you ordered is indeed an OEM part. As our name implies, we do only sell genuine OEM parts at up to 40% off MSRP. We apologize for any frustrations that may have occurred as a result of this order and hope to earn the opportunity to better serve you in the future.