GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comApr 20, 2021

Hello GHM, We appreciate your thorough evaluation of the services provided at Getoemparts.com and would like to thank you for taking the time to voice your grievances with our team. Please note, our phone lines are currently down at the moment. We apologize for the inconvenience and assure you we are doing our best to restore the service as soon as possible. In the meantime, please feel free to reach out via our live chat function on our website. At the moment, this is the fastest way to speak with one of our customer service representatives. Your order number has been sent to our Customer service manager for further investigation. Additionally, the part number on your part is always going to be different from the number on the box. This is because Ford's manufacturer(s) put ENGINEERING (also referred to as STAMPING) NUMBERS on the parts that cross over to the compatible Ford part numbers. Thank you again for your review and we look forward to speaking with you.

Response from GetOEMParts.comApr 20, 2021

Hello Damien, We appreciate your thorough evaluation of the services provided at Getoemparts.com and would like to thank you for taking the time to voice your grievances with our team. Please note, our phone lines are currently down at the moment. We apologize for the inconvenience and assure you we are doing our best to restore the service as soon as possible. You'll be pleased to know that your order has been canceled and your funds should be reallocated to your account shortly. Again we appreciate your review and hope to earn the opportunity to serve you in the future.

Response from GetOEMParts.comApr 20, 2021

Hello PW, We appreciate your thorough evaluation of the services provided at Getoemparts.com and would like to thank you for taking the time to voice your grievances with our team. Please also note, Our trust pilot reviews are monitored by our marketing department. This department is completely separate from the operations of our customer service department. In the event, that we receive a massive influx of orders ( like we experienced these past couple of weeks), our Marketing department will often help our customer service representatives by answering customer questions on social media/ responding to reviews, and doing everything in our power to help mitigate customer frustrations. After reviewing your order, we were able to cancel and refund your account. Your fund should be available by the end of business today. Again we appreciate your review and your patience.

Response from GetOEMParts.comApr 19, 2021

Hello Adam, We appreciate your thorough evaluation of the services provided at Getoemparts.com and would like to thank you for taking the time to voice your grievances with our team. Our warehouse employees certainly do their best to wrap our products in the safest manner possible. Unfortunately, human error is an inevitable aspect of doing business and we regret to learn you've been affected by such an error. In addition, We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times and we assure you we are working to implement alternative systems of communication. Your order number and order details have been sent to our customer service manager for immediate evaluation. We would imagine you should receive an RMA form shortly. Again we appreciate your review and look forward to coordinating your return.

Response from GetOEMParts.comApr 19, 2021

Hello Bianca, We’re dismayed that you feel frustrated with your shopping experience with us. We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times and we apologize profusely. Here at Getoemparts.com, we value customer service above all else however given the recent influx in orders we've been forced to rotate our phone staff, in an effort to process our orders as fast and efficiently as possible. We were able to confirm that your order has been canceled and you should expect a refund in 1-5 Business days depending on your banking institution. Again we appreciate your feedback and hope to earn the opportunity to better serve you in the future.

Response from GetOEMParts.comApr 19, 2021

Hello Edmundo, We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times (as you noted) and we are working to remedy the situation; in the meantime, our team is doing their best to answer all customers and we've also done our best to notify all customers (through notifications in emails and banners on our website) of these delays. Unfortunately, given the information provided we were unable to identify your order within our system. Please feel free to reach out via social media, with your name and order number. Our customer service manager would love to take a look at your order to determine exactly where a mistake may have been made during processing. Again, apologies for your frustrations and thank you for taking the time to leave a review.

Response from GetOEMParts.comApr 15, 2021

Hello Perry, Unfortunately, our phone lines are currently unavailable. Please refer to the bright yellow site banner displayed on every page of GetOEMparts.com for more information. With that being said, we've reached out to our Customer Service Manager and he has issued you an RMA form. Again we apologize for the inconvenience and look forward to receiving your return.

Response from GetOEMParts.comApr 15, 2021

Hello Brock, We appreciate your thorough evaluation of the services provided at Getoemparts.com and would like to thank you for taking the time to voice your grievances with our team. After reviewing your order we certainly identified instances where our services fell short of our standards and for this, we apologize immensely. If you wouldn't mind, We would love to shed some light on why your product may have shipped out later than intended. After reviewing your order, we noticed that the part you had ordered, required special ordering. The process of ordering back-ordered products normally takes about 3-5 business days to arrive at our facilities. While we always strive to have as much stock on hand at any given time, our catalog of products is rather extensive and every once in a while, special ordered products are required to fulfill our service to our customers. In addition, the shipping times, quoted on our sites are estimations of intended arrival, provided shipping carriers are fully operational. Unfortunately, it appears as if the particular part on your order has taken a couple of extra days to arrive at our facilities. We apologize for this inconvenience and assure you that your part will arrive shortly. THank you again for taking the time to leave us a review.