GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comApr 13, 2021

Hello James , Thank you for taking the time to reach out regarding your latest order with Getoemparts.com. Your reviews serve to help perfect our business and improve the shopping experience for future customers. Unfortunately, given the information provided, in your review, we were unable to identify your order within our system to determine a reason for your delayed shipment. We certainly acknowledge the time spent waiting for this part to arrive is unacceptable and we would like to do everything in our power to resolve this issue. Unfortunately, our phone lines are down for the day, but if you'd be so kind, please feel free to reach out via one of our social media platforms with your full name and order number. Your information will be forwarded to our customer service manager so that he may inquire about the arrival date of your parts. Again we appreciate your review and look forward to hearing from you shortly.

Response from GetOEMParts.comApr 8, 2021

Hello Garret, Thanks for contacting us and many apologies for your frustrations. Should you be so kind, please feel free to send us an email at [email protected], with your order number and concerns. Our Customer Support team manager would love to take a look into your order to determine where mistakes may have been made. Our team has been experiencing delays in order processing, shipping, and communications due to short staffing, Your patience is much appreciated - thank you.

Response from GetOEMParts.comMar 4, 2021

Hello Jasmine We appreciate your thorough evaluation of the services provided at GetOEMparts.com and would like to thank you for taking the time to voice your grievances with our team. The last thing we would want to do is mislead our customers in any way. We will change the description of the part on your order to avoid any further confusion in the future. The extended shipping time you experienced may be a result of your part requiring special ordering. While we try to keep as many parts in stock as possible, every so often we have to place an order for a part that we do not have on hand. We apologize for the extended shipping time and hope to earn the opportunity to better serve you in the future!

Response from GetOEMParts.comFeb 24, 2021

Hello Don, We are dismayed to learn of your most recent experience with GetOEMparts.com. We are consistently improving our business and your feedback certainly serves to gain more insight into what we can do better as a company. The lack of communication on this order does not meet the standards that we strive to set here at GetOEMparts.com. With that being said, I would like to point out that a customer service representative reached out to you on the 10th of February to inform you of your backorder and the subsequent delay in shipping. Fortunately, we were able to ship out your parts within 5 days of this notice. Again we apologize for any lack of communication and hope to have the opportunity to better serve you in the future.

Response from GetOEMParts.comNov 18, 2020

Hello Jennifer, Thank you so much for drawing our attention to this order. as of late, we've been inundated with emails and our customer service representatives are doing their absolute best to serve each and every email in an accurate and efficient manner. With that being said, I've alerted a customer service representative to the status of your order and they will be shipping out your part by the end of business today. Again we apologize for the inconvenience and hope to earn the opportunity to better serve you in the future.