GetOEMParts.comReviews of getoemparts.com

I placed my order on 5/6/21 for 4 center caps for my Ford F150. After shipping and tax, I spent $140.95, which was promptly taken out of my account on 5/7/21,.. Got an email thanking me for my order. On 5/14/21 I received another email this time from a Ashley Bousquet advising me my parts had to be "Special Ordered" but would be shipped out in 3-5 business days. After that when I would try to log in to the website, (GetOEMParts.com) it kept saying that either my username or password were incorrect, so I'd click on "forgot password" (even though I didn't forget it) it said it would send me a email to reset the password to the email I listed when I signed up a month ago,...as of today, 6/22/21 I still have not received a email to reset my password, (Again, that I didn't forget) On 6/3/21 I sent a reply email to Ashely, inquiring about my order, asking to cancel the order and to have my money completely refunded. Ashely responded to my email the next day, 6/4/21 telling me: "Unfortunately I don't have any information regarding the shipping". That was it, nothing else in regards to trying to help me with my order further, but did inform me that she couldn't cancel my order without charging me a 25% restocking fee for "Special Orders". the following is from their website: Cancellation Policy An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession. If the cancelled part was special ordered from the manufacturer a return fee of 25% may apply. Like many of the people on here who have had a very unenjoyable experience with this company, I purchased from them because of low prices,...so to have to give up 25% of my money for this headache is ridiculous. I called the Tasca Automotive Group at 1-401-681-1300 and had to hit the "Sales" option to speak with a person, otherwise all other options tell you to send a email or try their new live chat. The gentleman apologized for my frustrated experience, and said he was transferring me to Jaime Tasca the owner I assume?? was told to leave a message if she did not answer and that she was very good about returning messages. We will see,....stay tuned. Like pretty much all of these other dissatisfied PEOPLE all I want is my full refund of $140.95 and to be done with this company.

This company is a JOKE. BUYER BEWARE!! I placed 5 different orders with this company and every one of my orders had to be canceled. They don't have ANY PARTS I ordered and every one had to be "special ordered". My last order I placed on 6-8-21 and after numerous chats (They don't take phone calls.. this should be your first warning), I was lied to every time. I've chatted with Jason, Johanny, and others. Each time I called.. my order was going out "that day". The next day I'd check and the order status never changed. I'd chat again only to be told, it's going out "that day". Today, I checked on my order only to be told by the rep that my order had to be "special ordered" and it should go out in a few days. WHAT?? I finally canceled my order. This company is a joke, don't waste your time ordering anything from them. All the bad reviews are so true.. I only wished that I had read these before placing any of my orders.

I ordered four of the same part and paid for four parts. When the box arrived it had only one part. Tried to call customer service but they have a message saying not taking calls (during business hours) but to email them instead. I would expect a little better customer service.

I have a car lot and buy a lot of car parts. This outfit is the worst I’ve dealt with. Which is saying a lot. Don’t do it

Total scam, doxxed the crap out of them and called TASCA (getoemparts.com runs out of TASCA's collision center in Cranston, RI - phone number 401-681-1296) Had to call three times to get someone to argue with me about what service they actually do not do for people. Just stay away - pay the 3% more for parts you will get in a week and not let them string you along for months on end. Rhode Island is full of these scam artists who think they are doing the world a service by being the smallest state in the US but have the biggest a$$holes in the country. UPDATE 10JUN2021: these fools have the audacity to call me out for what they think is private information sharing. Consider me a public service by providing a number all you disgruntled customers can call to seek out and express your frustration! Show the transcript - no profanity used. If its too hot in the kitchen, there Mr. I CANT DELIVER PARTS man, then GET OUT!

Do not use them! I wish I read these other reviews before i ordered. They take your money very fast, but thats the last thing that goes right. I reached out to them several times with only generic email responses. Now after more than 3 weeks I'm told they cannot get the parts I ordered. Of course they did not reach out to me to tell me, I had to wait in a chat and inquire myself. Just poor all around Update: order 292786: I also tried all your contact methods so it was not just the online chat. Maybe if you had telephone support this could have been figured out shortly after the order.

Never order from them, won’t answer phone, when they do respond per chat or email. Your order is in progress. Stay away from this joke of a place.

Awful!!! Ordered a GMC hubcap, they shipped me a Chevy hubcap. Tried to reach out multiple times to get it refunded and/or sent the correct one but no one responds. Will never do business with them ever again!!! Awful customer service and quality control!!!!!