GetOEMParts.comReviews of getoemparts.com

First let me start by saying, I did my best to be as patient as I possibly could with this company but at this point I feel like it doesn't even matter. I ordered a part back on August 3rd. I did receive and email from them stating the part was on back order until August 27th and did I still want to wait. Because I need the part I of course said that I would. August 27th came and left and I had to reach out to them several more times before they finally responded saying the date had been pushed back to September 17th and did I want to cancel it. Yet again, I really need the part so I said no. It's now almost a month later than that date and I can not get them to respond to me. I've used every way possible that they give to try and reach them and nothing. I know the part isn't on back order anymore because another company I reached out to said they could have it in 2 days. Meanwhile, here it just says my order is "In Progress". This is ridiculous and the worst customer service I've ever received. At this point, I've emailed them again telling them to just cancel my order and I want a full refund or I'll have no other choice to get an attorney because I fear the whole site could be a scam. This is insane when all it would've taken to appease me was some communication. What is even worse is there's not even a number you can call. DO NOT ORDER FROM THIS COMPANY!

Placed an order in good in good faith. Paid by credit card. one of two parts shipped and arrived fine. the second did not ship. Every effort to communicate this has failed (no phone service, chat is down, no response to emails). After reading other reviews, it seems that I have also been subject to their scam. I'll be seeking remedy in other ways since they seem to have no mechanism or desire to return "customer service".

Shipping is horrible. I orded a few parts and this one has not arrived. It shows the package came into my city, was in the P.O. in my area code, then shipped out to another city. Maybe if item was shipped faster this wouldnt have happened. UPDATE!!!! Item arrived damaged as well so Im gonna just cut my loses and return to previous online retailers. Thanks but no thanks.

This company is a joke. I ordered a "in stock" part and days later told it had to be "special ordered". Sent several messages Which were unanswered. Using the address listed on the website of 33 Sharpe Dr. Cranston, RI 02920, I was able to trace this to Taska collision center with a telephone number of (401) 681-1296. I also noticed that if you click the return form it comes back to a with an address of 66 Stamp Farm Rd Cranston, RI 02921. they also operate under another website called tascaparts.com with a 3rd address of 25 slater Road, Cranston RI 02920. I first called the Collision Center that admitted they sold parts but then changed their story saying they have nothing to do with the internet sales and the website (Their address on the site itself). I advised I wasn't going to get the runaround and had no problem talking to the RI Attorney General's Office. I was then given a number of 401-681-1300 and told that was the main company number over all sales. I called the number and hit prompts to go to the internet sales, which has a recording their phone system is not working and they are working to get this fixed!! I then went to the online chat and waited. The rep came on using a bunch of excuses, until I advised I was calling the Attorney Generals office of RI as soon as I was done. I was then given a full refund immediately to my Paypal account. I wish I would've read these review first as it seems like this company has a habit of taking peoples cash with nothing in stock and no way to communicate to get anything resolved. If there was a -5 star, that would be the one I clicked above!!

They are scam. Just read the their reply to my review. They thinking "I feel you did not receive the service or assistance you requested". They did not shipped my order after a month while have my money in their pocket. I think due to their awful service they got too many call and their solution was just putting all callers auto respond message. What you expecting me to do? Somebody talk to me over the chat after hours of being wait. They act unrespectfully for the time we wait on part and online for them to get just in talk. Absolute rubbish business.

They do not have a phone customer service. You have to wait for over 30 minutes on a live chat or email them. Waited over two weeks and spent time on chat for them to say the part was sent from molar to them on Friday and should send it to me after they receive it.

My order 320285 was placed month and a half ago now. I keep sending them emails but only get an occasional form letter response. Their live chat does not exist. Their phone number 401 709 7836 does not answer. It seems like they are just a scam. Maybe they will reply to this. Follow up: I did get my part a week after this. Correct part and in good condition.

I have been waiting for my return paid postage for a month. I emailed them numerous times Order number Return # CM-305999 Jeff