6 days after, the status of the shipment has not changed.
Response from GetOEMParts.comJan 29, 2021
Hello Florencio,
Thank you so much for taking the time to leave a review of GetOEMparts.com. Our System shows that you placed your order on 1/27. Our system also shows that your part shipped out on 1/27. We recently sent you a text message with your tracking information information as well. We appreciate your business and hope to have the opportunity to provide you with OEM parts in the future.
AB
Aaron B.
I was beyond frustrated when the part I…
I was beyond frustrated when the part I ordered through the web site was not the right part, even though the site said it did. I do have to hand it to Matt in customer service, I was not happy and was not calm, he calmed me down and was able to refund my part and pay for the shipping too. This experience would've been a 1 or 2-star without the professionalism of Matt.
Response from GetOEMParts.comSep 30, 2020
Thank you Aaron,
We work hard to do a good job, and the past months have been challenging to say the least. We appreciate your thoughtfulness to share Matt's good work.
Mike
LA
Laura
Bought a replacement pony light for our…
Bought a replacement pony light for our Mustang. The image it projects is half the size of the other doors, is blurry and not bright. Sure, it was cheaper than having the dealership replace it, but next time we'll spend that money.
The only up side ? It was easy to install, but again...pony light...so it just plugs in.
JS
James S.
Neither great nor bad review
I have noticed that there are some not so great reviews on these guys and understand the frustrations and why. Sooo, I finally got my order july 27! Yeaaaa in the beginning I was hesitant, yes I was worried that it was a scam, yes the product took awhile to get to me, yes it was frustrating, yea maybe the order updates could improve. BUT! they got the job done! For that I am thankful. These guys certainly arent Amazon but at the end of the day I got what I wanted, the product is good, undamaged, and my car is now fixed! That's the important thing I suppose.
Response from GetOEMParts.comAug 5, 2020
Hi, James - We definitely appreciate your feedback - and your patience with our situation right now. Our team prioritizes customer service, and has been doing their best with the recent increase in online orders and communications (coupled with delays on the manufacturer and shipping sides). You are correct - we are not a big box seller. In fact, we have a pretty small team. That said, again, thank you very much for your positive feedback!
TW
Thomas W.
Sunload Sensor isn't so sunny.
I placed an order Sunday July 5th (Order# 178188) and received a response Thursday July 9th the order requires special ordering and they should receive it in 3-5 days of which would then ship to me. If that has happened I haven't been notified nor have I received it.
As of July 30th I received the part and it performs as expected. Thank you for following up with order.
I tried calling 4 times this week and they don't answer the phone. I sent an email via their website 3 days ago stating if I don't get the part by next week to cancel the order, and still no response.
Response from GetOEMParts.comJul 24, 2020
Hi, Thomas - Thanks for for contacting us with your concerns. I've forwarded your Order # to our Customer Support team and they are looking into it right now. Unfortunately, as you experienced, they are a bit overwhelmed by a recent increase in calls and emails, and wait times are a bit longer than normal. They are definitely working their best to get everyone's orders out the doors as quickly as possible, We appreciate your patience - thank you.
JH
James H.
Edited: service
I ordered some parts online, got the confirmation and money was removed from my account. A few days later I got an email telling me I had ordered the wrong parts and to advise them of what I wanted to do. I answered promptly and a couple days later got another of the same email. Ended up with 4 identical emails asking what I wanted to do and I answered them all. Then I get an email saying since I had not responded my order was cancelled. Tried calling customer service several times and no one answered the phone. If this is their "new normal" I will avoid them in the future.
Edit: After finally getting through to customer service, I finally have the correct parts on order. Hopefully I will get them in a reasonable time. This has been a frustrating issue at best and things will get better
Response from GetOEMParts.comJul 16, 2020
Good morning James,
I apologize for the unwarranted aggravation concerning your order with us. Lord knows, the last thing any of us needs these days is more stress. I wanted to assure you, your email responses back to our service team were not ignored, but in fact trapped in email purgatory :-(
When we looked at the communication on your order, we only found our outbound emails indicating the wrong part ordered, nothing in the form of a response. After receiving your review and concern, we investigated again (and again) only see the outgoing emails. We reached out to our software partner, who we lease our customer service software from, and asked them to investigate, and did indeed discover your responses, which never reached our team. They are looking into the cause of this and developing a fix to prevent it from happening again. On the phone front, yes we are currently unable to answer every incoming call. Our staff (when full) is designed for approx. 500-600 calls a day, and with the pandemic keeping people at home, the volume of calls inquiring on availability, pricing, fitment, etc has risen to roughly 1200-1300 calls daily.
Again, I apologize for the aggravation,
Michael
eCommerce Operations
