GetOEMParts.comReviews of getoemparts.com

Stay away from this company. The description of a part I ordered said it would fit my car. It was wrong and they want to charge me to return it and also charge a 15 percent restocking fee. Avoid them.

I purchased a auto part from this website, and the image of the part was different than the description. Based on the image, I made the purchase, and since it was the wrong part, I had to return it. Upon asking customer service if they would cover the shipping given the descrepency of the part description and it's image, they responded "The part literally says it's for the passenger side. if you bought it based on the picture alone and not the description and assumed that it was for the drivers side that is not our fault."

i order a fuel sending unit 2-11-25, shipping and tracking number provided on 2-20-25. received part on 2-24-25. installed fuel sending unit the same night. found out fuel sending unit reads in reverse polarity "meaning when float is upward it reads empty and when float is downwards it reads full". help support states i am responsible to ship back and will take 4-10 weeks if manufacturer deems if the part has a malfunction. i suggest to cut the middle man and spend a little more and go directly to the dealer.

Terrible place to order parts from. It looks like a store front for the buyer to buy the part. Then they order the part from someone else. The name is very deceiving. It is not OEM parts. They don’t have the parts.

I ordered my part on February 6 and noticed that an email had said that it was in progress "" to be shipped. After sending a chat to oemparts.com Tony had told me that the part wasn't in yet from the supplier. In these days of real time, logistics, I hate sitting for six days, not knowing that my product hasn't even been placed on a truck to come to my location it is an excusable for any company to sit and let the customer wait without letting the customer know that their third-party supplier had not yet gotten them the part to even ship that said I let tony atoemparts.com no that I was not happy with the purchase and that ifoemparts.com did not ship it by 3 PM central standard time. I would contact my bank and put a stop payment on the purchase based on falsehood and fraud. Ironicallyoemparts.com miraculously found the part I ordered and sent me a FedEx tracking number. The item still has not shipped. Only a label has been produced and it's been six days if your customers can wait a week then by all means buy from this company if you can't wait a week And it doesn't upset you not to hear anything from a seller then by all means use oemparts.com I however, will give Ford Motor Company the extra $12 to know that it ships the same day that I order it .

Literally, bought almost $2,000 item, emailed them 3-4 times and it was not shipped within the 4 day period. And they email me back finally telling me if I do not want the order to tell them or there will be a 15% restocking fee. They replied from another email, not seeing my other emails.....Very poor service.

I had a terrible experience with this company. I saw the picture of the part I needed on their website, so I clicked on it and placed my order. What I didn’t know was that the part number didn’t match the picture. When the part arrived, it was immediately clear that it was not the correct one. I hadn’t even opened the package when I emailed their customer service. Instead of taking responsibility for the issue, they insisted I pay for the return shipping. I explained the situation, but they refused to acknowledge their mistake. Instead, they blamed me, saying I should have "checked the VIN" or "contacted them before ordering." Why would I need to do either when I know the part I need and the picture matched? To make matters worse, they claimed the part number was on the confirmation email and even sent me a screenshot—but the part number was NOT there. This left me no way to verify the accuracy of the order beforehand. Their dismissive attitude and refusal to own up to their error are unacceptable. After this experience and seeing their low ratings elsewhere, I regret ever doing business with them. I will not be purchasing from this company again. Avoid them at all costs!

Not only did they not attempt to ship my order until a week after placing the order, they then lied about the order being shipped. I checked with the shipper using the tracking number provided and the shipment never left their facility. They claimed the order was shipped and that the shipping company had not updated the status. I asked them to cancel the order they did everything possible to lie and cheat their way into not losing the order. When I said I would dispute the charges, magically the order was refunded and it never was shipped out as they claimed. These people are dishonest.