GetOEMParts.comReviews of getoemparts.com

They are unprofessional, lack organization, and their customer service is poor. They don't answer emails or offline chat messages. You have to wait forever to chat with a rep online instead. I was sent the wrong car part (driver vs. passenger side); I know I ordered the correct one, but somehow it got changed in their faulty system. Yet I was informed I would be responsible for return costs--they don't offer exchanges--and that would result in something like $30 in shipping costs for me. I am a university professor teaching a business class . . . lots of fodder here for me to share with students about how NOT to conduct business.

I didnt read the previous reviews unfortunately. I ordered a part that was unable to be obtained by my dealership on our Lincoln MKC. They "had it in stock" supposedly. I even checked with the vin indicator. Once it came, I attempted to install it, but it wasn't correct. I did talk via chat and got a RMA to return it. I returned it in it's original condition and box, then nothing for weeks. I never had anyone respond after they were supposed to refund me. They sent me an email that stated they were going to refund me, but never did. I bet they get away with that a lot, since most people never look at their statements. I bought through paypal, so i opened a dispute, which took a while... paypal refunded me finally and I assume they will go after the seller directly. What a bunch of losers! Just do the right thing and you'll be successful.

The worst place or website to order a parts. There's not any person responsible once they have you money, two months waiting for the parts, and someone said that is a "National problem".

Order a $150 brake caliper and received a $10 mud flap. No customer service phone number and they do not reply to emails or "live chat" As others have said, do not order from here, it will either come months later or will come wrong. They also own Tasca parts which is who actually "fulfilled" the order but their reviews and customer service are no better... no surprise there My order number is 370860 and I'll be opening a dispute with my credit card company and the BBB if this is not resolved in the next 48 hours.

Absolutely garbage customer service. I ordered my part nearly a month ago. I’ve emailed them three times and nothing. Their site said my part would be to their warehouse in 3 to 5 days. That was over two weeks ago. The site still says pending.

Oh! No! Wish I had read in here first. Each time I get to ’next’ in chat queue, get kicked off with ‘off line ‘ please try again later. Ordered a center cap and got a wiper arm…. Bill

So far limited communication about my part been special ordered. That was around a week ago but no other communication if the special order arrived or when I can expect to receive my part or offer a refund or special shipping, nothing. Is like ordering from ghosts.

I used GetOEMParts because their prices were better than the "other guys." Unfortunately, my order status is unknown and now, after some initial communication, they are silent on their end. I sent another message on their contact page that frankly I am not even expecting a reply to, but hey let's hope I am wrong. They are not a business I will be using again.