Robert M.
This product works.
This product works.
Response from getneuromd.comSep 18, 2026
Hi Robert, thank you for the review! Glad it's doing the job for you. Reach out anytime if you have questions.
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getneuromd.com (getneuromd.com) has 197 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Robert M.
This product works.
Response from getneuromd.comSep 18, 2026
Hi Robert, thank you for the review! Glad it's doing the job for you. Reach out anytime if you have questions.
Liz
Great product and service
Response from getneuromd.comSep 16, 2026
Hi Liz, thank you for the review! So good to hear that both the product and service hit the mark for you. Reach out anytime if you need anything.
Judy
After I started using this neuro MD device and started using it consistently, and that is the key, I found great relief in my spinal stenosis. It doesn't fix everything but it doesn't hurt as bad as it used to!
Response from getneuromd.comSep 16, 2026
Hi Judy, thank you for sharing this! Great insight that consistency is the key and so glad it's brought real relief from your spinal stenosis discomfort, even if it's not a complete fix. That kind of steady improvement matters.
Saundra W.
I misplaced my remote and AI brought me in touch with an agent and they make it so simple by sending you an invoice link to purchase and ship it out to you! Only took less than 3 minutes and they will ship my remote so I can continue using my neurons therapy treatment! Great service!! Highly recommend
Response from getneuromd.comSep 16, 2026
Hi Saundra, thank you for the review! Glad that a replacement remote was on its way to you in just a few minutes. Great to hear you'll be back to your routine in no time.
Ann
I exchanged emails with 2 reps. "Winston" indicated a replacement charger was not available, as a stand alone product. I admitted user error and willing to purchase. Fortunately, I had purchased 2 already!(myself and husband)and was using his charger. "Eve" was the next rep and she got it done!!! It just arrived. I don't have to use it everyday but it is a game changer for relief!
Response from getneuromd.comSep 16, 2026
Hi Ann, thank you for the detailed rundown! Glad we got you sorted with a new charger. All the best!
Barbara M.
I have been using neuronmd for over a year, I use it twice a day for my low back pain and sometimes upper neck. I strongly recommend, no medications needed. I travel with it as well .
Response from getneuromd.comSep 16, 2026
Hi Barbara, thank you for such a strong endorsement after a full year! Twice-daily use for your low back and upper neck, and travel-friendly to boot? That's a routine that clearly works. We appreciate you recommending us so highly.
Renee
It was a holiday weekend and my back was killing me because of the flood in my basement. I was having a problem with my device and I thought no one would answer me because it was the holiday weekend. They answered me the next day and solved my problem with the device. My back sure appreciates all your help. Thank-you 100 times over for your help!
Response from getneuromd.comSep 7, 2026
Thank you for reaching out to NeuroMD Support. Please be advised that our team will be out of the office on September 7, 2026 in the observance of Labor Day. During this period, our response times may be delayed. For urgent matters, please reply to this email with "URGENT" in the subject line, and we will make every effort to respond within 24 hours. For non-urgent inquiries, we will get back to you promptly on September 8, 2026, 11AM ET when we resume normal operations. We truly appreciate your patience and understanding. We look forward to assisting you as soon as we return!
June M.
The neuromed back pain system has eliminated the ache when I hike, walk and stand. So I ordered the full body kit and one of the pads arrived damaged. Not only did neuromed replace that pad, they sent 3 additional pads with the replacement pad. Great product and great customer service.
Response from getneuromd.comSep 10, 2026
Hi June, thank you for sharing this! Wonderful to hear the aches are gone. And glad our team could turn that damaged pad situation around quickly with a little extra thrown in too. Great to have both the product and the service come through for you.