With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!
Getmyboat (getmyboat.com) has 516 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
getmyboat.com
Website
getmyboat.com
Category
Vehicle Rental
Location
Menlo Park
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 9% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Absolutely terrible. Dishonest, liars and they just want your money. I had to pay for a boat ride that I didn’t even go on because it was pouring rain. Whatever you do DO NOT use the owner Frank.
DC
David C.
Another Account Termination with Zero Heads Up
My acocunt was termintated for the 3rd time with zero heads up or communication. I was out on the water, again, picking up a customer when my account was no longer active suspending all communication with customers. I had 8 bookings over the next couple of weeks and after 3 phone calls and 2 emails, I haven't heard a peep. I have had nothing but 5-star reviews and an immaculate customer renting record. This app and its management are sheep. Stay clear.
GB
Gary B.
Terrible place that doesn't even allow…
Terrible place that doesn't even allow you to call to ask questions before you rent. Customer service is HORRIBLE! Run from this place. There's better sites that actually care about their customers.
MI
Michael
Horrible customer service
Horrible customer service. They wont even let a potential renter call to ask questions until AFTER they have paid.
Edit: I didn’t even mention the fees…that must be another big issue they have.
Response from GetmyboatJun 7, 2024
We built Getmyboat in such a way that you would have a new way to advertise your services to reach our broad sweeping customer base with no upfront costs. You only get hit with a small fee when you receive a paying customer from us. As discussed with you during your onboarding, off-platform communication is prohibited prior to the reservation being confirmed. As you decided to break our terms of service and bypass our system to get around our small fees, our support staff sent you an email to remind you of these terms. Your unprofessional responses to our staff resulted in our decision to remove your listing indefinitely.
We expect both boat owners listed with us and renters to conduct themselves in a professional manner, we have zero tolerance for abusive or threatening conduct. We also reserve the right to restrict access to our services at any time for any reason as per our terms.
We have thousands of owners that feel our modest fee is more than fair in return for the customers we send them and we're sorry you do not see the value we bring to the table.
We wish you all the best with your business.
Regards,
Getmyboat Customer Support
NE
Neal
Horrible experience
Horrible experience , Stay away
GR
Gregory R.
Booked a boat Armand 59foot yacht for…
Booked a boat Armand 59foot yacht for my fathers burial at sea in the Gulf of Mexico. I booked the boat of course I paid up front. The day before we flew out (less than 2 days before boarding the boat) I get an email saying (boat broken will refund money) I emailed back and said hey can you suggest another boat since Im not from there and have people flying in. No response. I begged for a response for help. No response. These people are the WORST. I tried to leave a google review and could not find a place on google. I called the 800 number on the website and the rude man on the phone said I would have to give him my phone number and name and complaint and he would call me back. He said it was policy. Well of course it is if you dont want people to see how shady you are. STAY AWAY!!!
Response from GetmyboatMay 1, 2024
Gregory,
Unfortunately, your reservation did not go as planned, and we sincerely send our condolences for your loss.
GetMyBoat is the global marketplace leader in connecting customers like you with watercraft owners. Owners have a responsibility to be professional and responsive and to abide by local rules and regulations.
We recognize that things happen, and mechanical issues can be unpredictable and unexpected. We hold boat owners accountable when they fall short of our expectations.
The boat owner canceled your reservation on April 18th, advising that the boat was broken. Our support staff reached out to you on the same day by phone and left you a voicemail; they also sent an email to assist in finding another boat owner on the platform. We received no response from you.
Our support staff called again the following morning and offered to find you another option. You declined the offer and were advised of your frustration with the boat owner. Our team processed your refund in full, as you advised that you booked another boat elsewhere.
Our team reached out to you again today to address your concerns about leaving a review for the boat owner. As the boat owner canceled the reservation, you did not receive a request to leave a review from them. You can send us your review, and we can ensure it is added to the owner’s listing. We believe in transparency and welcome all reviews on customer experiences.
There also seems to be some confusion. You were communicating with the boat owner on the platform, not our staff. The boat owner failed to respond to your messages after notifying you of the cancellation. We will address that with the boat owner directly. Again, our support staff contacted you to offer assistance, but unfortunately, you were verbally abusive, insulted the staff member, and used inappropriate language throughout the interaction.
We cannot speak to the boat owner’s profile outside of our platform; as you mentioned, it was difficult for you to leave a review for them there.
We have no control over Trust Pilot and their process; upon receiving your complaint, we requested your contact information, as Trust Pilot does not otherwise provide that. We cannot restrict your reviews here or on Google.
We make every effort to make things right when they do not go according to plan, even more so if we have dropped the ball. We wish we could have turned the cancellation around and got you out on the water as planned; sadly, our efforts did not yield the desired result.
Regards,
Getmyboat Customer Support
SB
Sveta B.
SCAM - STAY AWAY
This site should be call donotgetmyboat.com. Scammers. Took a trip to Dubai and rented a 2023 luxury boat for 4 hours. Pictures of the boat were sent to and it was specifically said that we wanted the boat in the picture. Were assured 100% that that would be our boat. When we got there, the boat was year 2019 and all worn out. We paid more money just to have the newer boat. When we called and texted the company they said, you wanted a boat and a boat you got. It didnt matter that it was not the boat promised. Other sites offered 2019 boats half the price. so we paid for a brand new boat and got a beat up worn out one. After that, they stopped responding and dont pick up or hang up when we call them. STAY AWAY
JV
Jim V.
Be ready to pay! Owners allowed to scam renters.
When I when to rent a boat, I asked to have the motor raised so I could inspect the prop which the owner did.
Got in the boat and took off. 30 seconds later the engine died. I found a broken gas line. Floated in the lake 2 hrs until a friendly boat towed me back. Now owner says it's my fault and getbyboat is charging me for a rental that never happened plus $500 damages. This company allows scammers to operate so your cheap rental can be very expensive. be aware!
