GetmyboatReviews of getmyboat.com

I'm sure a lot of people have positive experiences with this app, but it really depends on the quality of the person you're renting with, since the site does not allow written reviews to be posted. I scheduled a rental with someone who had 250 reviews and over 4 stars so I thought I was in good hands. He barely communicated up until the time of departure. Our group arrived at an abandoned house, he did not pick up my calls until he replied via text saying the boat needed to be towed and he was "looking into it". After that the last message he sent was to "go ahead and cancel". When calling GetMyBoat customer service, it would go to a personal voicemail. The call quality is poor and it feels like an unprofessional setup - as other people put it, "bare bones" company.

I guess it’s like airbnb. You can have one amazing experience and then a dud. Well our 1st is a dud and maybe it’s just the owner we booked a boat with in Lake Tahoe “Mike” his communication was quick and then it went to zero. He just canceled our trip 24hrs before, stating he is booked. Yes he booked with me. Some of these boats are on multiple sites, so I assume some of them take the highest rate. Sucks because we already agreed to his rate and were billed a confirmed. Hoping for a speedy full refund. FYI, same thing happened with “Cody” in Lake Tahoe but on the Boat Setter site. He at least canceled 3 weeks before our vacation. Both Boatsetter and GetmyBoat had excellent customer service and credited my card. They wanted to give me a credit with Boatsetter and GetMyBoat but I told them no and my card was credited.

I booked Camille's Yacht in Austin, TX and she scammed us. Before we got on the boat, they told us that the bathroom does not always work and they apologized for this. The first girl that walked into the bathroom walked out and explained that it didn't work. We never used the bathroom on the boat as a result. The captain apologized and said this happens a lot. Now they are trying to charge us $500 to fix their toilet that already didn't work. In addition to this fraud, the captain was under the influence. He was smoking weed (which is illegal in Texas) , drinking hard liquor, drinking spiked seltzers (twisted Teas - that he packed) and drinking our booze (spiked Topo Chico seltzers). Needless to say, we did not feel safe on the boat. We asked him multiple times if we could go around the lake and he wouldn't take us anywhere. We docked the boat a few feet away from the dock and never left. We had a terrible experience. A complete fraud.

Received this email this morning “Unfortunately, your account was suspended because it looks like you tried to provide a customer with a direct way to contact you” We are a rental business. Customer concerns are a priority. Locking us out of the platform is not good customer care. They did not call me or email me with questions they just locked me out which is aggressive action. I started reading reviews on germyboat and they are NOT very positive. Today’s experience will cause us to leave getmyboat platform and run all our rentals thru boatsetter.com. Getmyboat makes decisions based on what’s best for them at the expense of the customers

DO NOT USE! I used for the first time and the service I paid for is not the service provided. When trying to resolve matters through vendor and customer support there was no resolution even with evidence provided on my side. I had to go to resolve issue through my own bank unfortunately. They have no desire to resolve anything as a company. They’re scammers.

Do not use this company. They’re pretending to be the Airbnb of boat owners. many of their boat owners have old and poorly maintained equipment and you’re gonna get stuck with it if it doesn’t work. go to a reputable boat rental place

Don’t do it! The lack of communication with the boat owner was terrible. The number to contact get my boat is not legitimate! I’m not convinced this is a legitimate company. Policy states you won’t be hard charged until after your trip, that’s a LIE! I was hard charged and it posted the same day. My trip was canceled by the boat owner at 9pm the night before our trip. I had to reach out to her and it wasn’t until I stated that I would dispute the charge on my cc and she finally responded. She stated her boat got damaged earlier in the day and she was canceling the trip. Then messaged asking when I should expect my refund and of course CRICKETS! So I’m not sure if this fraud or what it is, I tried my best to read reviews and investigate the company but I feel like I’ve been duped.

Rented charter from GMB for 35th anniversary. Owner did not do as promised and drank with his crew during our celebration. Requested refund from GMB, and they credited my account 50.00 without my permission. My bank would not allow a chargeback after this action. GMB and owner use are dishonest, and event was not as advertised.