GetmyboatReviews of getmyboat.com

We booked this boat trip as part of a special celebration, flying in from overseas to mark our friend's birthday. Unfortunately, the experience was far from what we hoped for. The weather conditions were terrible, with extremely heavy waves that made the ride very uncomfortable—and honestly, unsafe. Even the captain mentioned that other boats had returned to dock to avoid the conditions, which says a lot. Our trip had to be cut short just five minutes in due to the rough waters, and despite this, our request for a refund was refused. It was incredibly frustrating and disappointing, especially considering the circumstances and how much effort we put into planning this celebration. This was not a great experience—rather, it was stressful and dramatic. We expected a fun and memorable outing, but instead it became a major letdown that affected the entire trip. I wouldn’t recommend booking unless you’re guaranteed good weather and better customer support.

Owner changed the booking when I arrived and insisted on coming with us. I put no boating license (it was for a duffy rental that doesn't leave a marina) and he said the law just changed and I needed a license. I was skeptical and asked when the law changed-"oh this month" he says and then I asked why he didn't communicate this in the last two weeks BEFORE I arrived. He Initially wanted to charge more and after saying no, he said "ok no extra charge but I'm coming with you" but then got angry about little things "oh you brought a cake for a birthday, oh you're taking pictures? etc" so after realizing being stuck on a boat 2 feet from this a hole was going to be a BAD experience and explaining the reservation had been changed by HIM-we decided to not go under these circumstances. Tried calling getmyboat and their voicemail was full. Tried to cancel the booking on the app and was informed that I'd be on the hook for it then. Owner fraudulently told the company the booking continued so they charged me. Finally got someone on the phone three days later for them to tell me they have no power at all and it's up to the owner to approve the refund or not. Clearly that's not happening since he wants to get paid for a trip that didn't happen. So don't expect to get a good customer service experience OR the fact that they'll back up a customer OVER an owner. Just beware they don't have your back if something goes wrong.

I got charged an extra $100 in this app

Captain was 30 min late, boat was filthy, captain brought his girlfriend with him

I would not recommend using GetMyBoat based on my recent experience with trying to book a boat on Lake Ontario for a group of 18. My main point of contention is the lack of flexibility around their cancelation policy for weather. Many of the boats on lake ontario are $2000+ and offer a zero dollar back cancelation policy (even if weather is too severe to sail) and the GetMyBoat booking fee of 10.5% is fully non-refundable. Those who do offer a cancelation policy tend to only offer 80% back up to 10 days prior to the booking. This type of lead time for cancelation makes it very difficult to determine if the weather will be favourable to go out on the water. I selected a boat with the most flexible cancelation policy I could find which was 5 days with an 80% refund (excluding the 10.5% GetMy Boat Fee). The captain was gracious enough to extend this policy to allow us to cancel 3 days before but the weather forecast had 90% chance of heavy showers with 40-60mm of rain. I ended up having to cancel my reservation and was only refunded $940 of my $1,490 booking for services that will not be delivered. I asked GetMyBoat if they would provide a credit for a future booking for the $550 fee that was charged and they did not provide any concession or indicate any willingness to work with me to try and retain my future business. In my opinion, that's a short sighted business practice and a cash grab. Their customer service is slow to respond and generally not as customer centric as other 3rd party vacation/experiential booking platforms like VRBO or Airbnb. Overall poor experience and an unsatisfied customer. Would not refer, would not recommend.

The owner of the boat tried to charge us for damages that where already where in the boat and have video proof of it. Also the owner tried go charge us a $250 for not returning the tank full when it was more than three quarters full and the marina we went to which he told us to us was closed and he said it was no problem. They are money hungry and will try to do anything to charge you a fee.

Booked a boat and inquired multiple times through multiple communication channels (app, email, call, text) over the course of 2.5 weeks with no response from owner. I reached out to support for help, they asked to send all comms and then didn't reply. Boat owner finally got back to me, accused me of faking emails and calls, accused GetMyBoat of scamming me out of a fee, and then accused me of faking my bank statement and that he wouldn't refund me. GetMyBoat finally responds and says it is up to the boat owner to decide on a refund. I told them about the accusations and they did nothing. Will not use again.

After alot of back and forth with Kevin from San Diego on his 2022 yeamaha Jet Boat, i had agreed to rent it for 4 hours (within the 24 hour window) After two hours, I had realized i booked it over a mandatory football practice (some of you know how that goes). I promptly apologized and asked to reschedule or refund my $430. The owner, Kevin said he completely understood as he has a son in baseball but NEVER actually rescheduled my service NOT did he refund me. I had reached out for almost a week and he said he was doing everything he could which was absolutely nothing. Now he refuses to respond. Basically, i lost $430.00. This is extremely unsat to have these types of owners on this app.