GetmyboatReviews of getmyboat.com

Owner Keith in lake Norman NC cancelled after we showed up. $1100 rental. Owner waited until 10 minutes before arrival to say he was cancelling for a thunderstorm. (We drove 2 hours away). I messaged the owner multiple times up until the day of sail regarding supplies and weather. Day of said weather did not call for thunderstorms. I let owner know 3:41pm we were on our way and would arrive at 4:55. Set to sail 5pm. Owner messaged on app at 4:40 he was cancelling. During this time I was also texting owner because I hadn’t heard anything from him. I asked owner since we paid could we wait 1 hour or even 30 minutes for storm to pass because it was only scheduled until 5:20. Owned refused. We stayed at lake and by 5:30 rain had left. I called other marinas (stay and play) and they stated it was just a “normal summer storm” and that they were looking at the radar and wouldn’t be calling any boats off. On phone owner became hostile. He told me he couldn’t control the weather. I asked for a refund. He said he could only reschedule. I told him I didn’t feel comfortable rescheduling because what if we planned and drove again that far and he cancelled for another quick shower? He cussed at me (told me he “didn’t have my * money”) so he couldn’t give me a refund. I asked who had it, he said “whoever you booked it through”. He kept saying my name over and over speaking over me as I was trying to be calm. I had a suburban full of 7 other passengers all women. He continued to say “can I say something, can I say something” he said this atleast 10 times while I sat silent on the phone as if he was chastising me like a child. I told him that we are all women and none of us would feel comfortable sailing with his captian or renting from him because of how hostile he was acting. At the beginning of the conversation I explained to Keith that I myself am a business owner and personally I feel like he could have done a few things way better. I explained how I messaged him on the app the last few days and he did not respond. I asked why hadn’t he used better communication if he claimed all week he had watched the weather and knew there was a chance of cancellation. I also told him how I saw that he had a lot of great reviews, and as a business owner it’s not worth the bad review. This is before he became hostile. After Keith became aggressive with the conversation I didn’t want to continue the conversation, and told him to have a good day, and ended the conversation. He subsequently sent me a video of the rain and a screenshot of “lake Norman of Iredell” calling for light rain until 7. We were at his marina in Mooresville. This was a very bad experience for me. I rent boats each year from marinas for my birthday, and this trip took a lot of preparation. I feel as though he could have atleast waited for 30 min for the storm to pass, since we already paid for the time. I even asked if when it stopped raining if we could set up the food on his boat because we had nowhere to eat it. (This is why we stayed there and ate food inside our vehicles and watched the rain pass). Now way any of us feel comfortable renting from this gentleman. Now I am having to fight with getmyboat on getting my $1100 back for a trip Keith marked “complete”.

this guy ruined my life

I originally updated this review after GetMyBoat eventually resolved several outstanding claims. Unfortunately, after another recent incident, I am reverting this back to 1 star because the underlying platform issues clearly still exist. In this most recent case, GetMyBoat staff directly contacted us and asked us to accommodate a last minute renter. We immediately prepared the vessel, completed onboarding, sent all welcome documents, fuel policies, waivers, and inspection checklists, and facilitated the rental professionally and quickly. The renter then violated clearly stated policies, disputed fuel charges that were disclosed repeatedly across the listing, welcome messages, signed agreements, and check in procedures, and immediately left a 1 star retaliatory review after being asked to pay for fuel used during the rental. Despite overwhelming documentation, including signed agreements, screenshots, inspection records, fuel evidence, and policy acknowledgments, hosts are still forced into lengthy back and forth disputes while carrying all operational costs, fuel costs, labor costs, damage exposure, and reputational damage from retaliatory reviews. The biggest concern is the precedent this creates. Renters are learning exactly what to say to avoid responsibility, even when hosts have fully documented contracts and evidence. Meanwhile, hosts are expected to repeatedly defend policies that were already accepted before departure. At some point, the platform has to decide whether signed rental agreements and documented policies actually matter. If they do, they should be enforced consistently without requiring operators to spend days escalating obvious claims while negative reviews remain live. I wanted to believe the support system was improving, but after going through this again, it’s clear the burden still falls almost entirely on the host.

As a commercial boat tour operator, it's imperative to have open lines of communication with customers. Get My Boat hates this and blocks this and threatens with removal if you try to send ANY contact info or company identifiers out of fear they won't receive their slice of the pie. This is designed for bareboat Charters, a great many operating illegally with little checks and balances, leaving the Charterer in legal jeoordy. Currently working with many OTAs that's integrate with Fareharbor, the paid out commission issue/concern is easily resolved but this platform isn't really supportive of legitimate, commercially licensed and insured actual businesses. They create more headache and difficulty than any potential benefit. There are better platforms for commercial operators with less drama. 🚨 BEWARE OF ILLEGAL CHARTERS 🚨 There are lots of them everywhere, especially in South Florida and when you see a boat that takes more than 6 passengers, you need to start asking questions. Know the difference before you book your next day on the water. Don't forget to ask to see the Captain's license and business licenses. Florida is a paradise for boating — but not all charters are created equal. The U.S. Coast Guard and Homeland Security are cracking down on illegal charter operations that put passengers at risk. We operate fully licensed commercial charters, which means we follow strict federal regulations to ensure your safety, security, and peace of mind. But not all boats you see advertised on social media or booking sites follow the rules. Many "bareboat charters" are being offered illegally — and most customers don't even realize it. A true bareboat charter requires: ✔️ The renter to have full control of the vessel ✔️ The renter to choose and pay the captain independently ✔️ The vessel to be properly insured for bareboat use ✔️ A maximum of 12 passengers ❌ No crew, fuel, food, or itinerary can be included by the owner If the owner provides the captain or any services — it’s not a bareboat. It’s illegal. And your voyage could be shut down by law enforcement on the spot. 📲 Download the Coast Guard Investigative Service (CGIS) app to report suspicious activity.

Take your money before confirming availability and leave you out to fight to get your refund. 30 days later no boat and no refund

Jason seemed very racist with his ad. When he learned that I was black, he declined. “No wigs, no weaves…. Like sir who are you referring to?

"I had a very disappointing experience with GetMyBoat. My friends and I booked a yacht for nearly €1000, and while the payment was processed immediately, everything went wrong once we arrived. Firstly, the yacht was located in France, just a few minutes from Nice, but the captain did not speak a word of French. When I asked if he spoke French, he simply said no. Secondly, there were no life jackets provided on board, which is a serious safety concern. Thirdly, the overall hygiene of the yacht was not acceptable; it was not clean at all. To make matters worse, shortly after we set sail, we encountered waves that made us feel unsafe due to the weather conditions. There were no other boats in the water, and it was clearly not a day for boating. The captain should have canceled the trip and advised us not to proceed with the activity given the circumstances. We have evidence, including videos and photos, that prove the unsafe conditions of the yacht. Despite this, neither the website nor the captain took any action to address our concerns. I strongly advise others to think twice before booking through this service

Very disappointing experience with a yacht cruise booked through GetMyBoat. We booked a 4-hour trip, but just minutes into the ride, sea conditions worsened and the group unanimously asked to return to shore for safety reasons. There was no warning from the captain about the weather beforehand which is basic protocol and we were only on the water for about 10 minutes or less . Despite this, we were charged the full amount and have had to go back and forth for a refund. We provided what limited evidence we could, but the process has been slow and unhelpful, with the platform deferring responsibility to the owner. We didn’t receive the service we paid for, and it’s disappointing that customer safety and fairness aren’t better prioritized.