GetmyboatReviews of getmyboat.com

easy to use, owner was great in regards to the boat rental and instructions

We had a great experience with one of two bookings. Captain Eddie was awesome and very accommodating to help us create some amazing memories. Our 2nd reservation cancelled on us because of boat trouble - but we did get a refund. Just sad we lost a day of exploring because of this.

The GetMyBoat people were good. The crew was great. The boat owners communication could’ve been better.

Smooth and easy - just a bit expensive

I am amended this review from 1 to 4 start because their customer service reopen the claim and finaly issued the payment as stated here, will see when I'll get the official notification but all seems finally be working as it should be. Still not 5 start because I believe they should implement a way for customer be required to sign digitaly in an app after the trip and should not be that hard to get paid for damages, I do not understand why I had to open the picture metadata and take a picture with my phone of the picture with the time in the screen when if you have the actual picture you can simply right click in the picture and see the data but as I am not an expert... the original reason for this review was the fallowing: They claim to secure a deposit for owners in case of damage, but it does not matter how well you document your lost they will tell you, they need to be 100% sure customer made the damage, it does not matter if he signed acknowlegment that boat has no previous damage, pictures of damage, pictures of the boat before the damage and the claim made or filed same day of the rental, it is not enough. they also make you pay the sales taxes from your earnings and they add so many charges % that price for the customer almost double the rental price. They have no system where the customer is required to sign with you after the trip, that means customer can sale your boat in parts and just drop it anywhere when they are done and you have no way to make them responsible because unless boatsetter they do not have a sign off requirement and after all they will have to be 100% sure the customer was who actualy sold your staff or ruined your boat in order to give you the deposit, I ended up expendind about $1000 for a trip that customer paid more than $480 and I earned only $284. Not even to convict someone of a crime you need to be 100% sure... it is enough to be sure beyond a reasonable doubt... for a civil case the burden is even lower but getmyboat to decide a simple administrative proceding they need to be 100% sure... it is not enough that the customer signed before the trip my contract that even included a signed pagewith a diagram of the boat especifing proppeller, lpwer unit and hull where customer has to initialize and sign it is ok and can even add notes if any damage is found... and also I presented them with pictures of the damage and sent all documents the same day of the rental, they said the customer did not sign after the trip... in my document there is not even a designated place to sign after the trip because it is me who will have to sign that part, customer has his oportunity to sign what he got before the trip and in any case the customer cane before time and dropped the boat and even when I saw him he went to his car and did not wanted to sign... and even said to me that he did not remember if that damage was there before... when he knew I raise the motor and showed it to him before he signed....