GetmyboatReviews of getmyboat.com

No accountability, no professionalism and no way to leave reviews on website, which are all huge "red flags" when considering this company. Renter/Owners can cancel at the last minute without a legit excuse. Do you really want to put your special occasion with a company that had no accountability. Owner canceled on me, saying "The park no longer allows chartering, sorry!" NO professionalism. Didn't provide proof, did't provide refund information, and on top of that, if his reason was real, why didn't Get My Boat stop all charters from being booked on this particular day. Just a lie by the owner, who either wanted the day off OR received a more lucrative offer from another customer. Do yourself a favor and DO NOT put your trust in this company.

Cette plateforme a bloqué le paiement d'une de mes réservations cliente EMMA puis sans la moindre alerte et sans raison connue a fermé mon compte. Je n'ai jamais vu un service client aussi incompétent. Vous qui souhaitez louer un bateau boycotez cette plateforme minable. Click and Boat et Samboat sont à la hauteur. Mais fuyez GETMYBOAT. Il semblerait que les avis les concernant vont dans mon sens. Merci d'avoir lu ce commentaire. Olivier

HORRIBLE CUSTOMER SERVICE!!!! I hadn’t even started booking a book and was already treated really horribly. There are a ton of other booking services out there, I will not ever use their platform.

Horrific experience. We booked through getmyboat.com, prepaid in full, received confirmation, and spoke via phone with the platoon tiki boat owner Dennis to confirm the day before. Dennis, the super owner of the platoon boat, (as labeled by getmyboat.com) canceled on us 2 hours before our scheduled departure, on my husband’s birthday. Dennis knew it was my husband’s birthday and left us with no boat. Dennis has no negative reviews on the getmyboat.com site because you can’t leave an honest negative review if your booking is canceled.

I initiated and paid for a boat rental with a highly unprofessional individual whose name is Rory. Beware of this person with his unscrupulous business tactics. He will approve the rental even if the boat is being rented by someone else. He texted me early in the morning to let me know the boat I rented was in an accident and threatened me to take what he gives me or based on his rental terms I wouldn't get a refund. This guy was trying to harass me all morning until I blocked his messages. Now I'm fighting for a my refund.

Worthless...DO NOT WASTE YOUR TIME!. Booked a boat 5 days in advance. Was Charged for it on my Visa and 10 minutes before the boat was supposed to be delivered while my family and I where waiting at the dock in San Diego was sent an email saying suddenly the boat had bilge problems and the booking was canceled. Inexcusable....he could have called the day before and mentioned it was in the Shop and might not be fixed but choose to apparently wait to 11:20 am on a Sunday to figure this out? I will never use this site again! When I called Get my Boat the next day they said they were sorry for my experience and then hung up on me mid sentence as I explained how unacceptable this was!

We had a dispute with the boat owner regarding the captain fee which was in addition to the total paid and written in a separate message. We understand it was a communication issue and wanted to work with the owner for a lower captain fee so that we could still use the boat. We offered a lower amount for the captain over the phone and he simply disappeared without replying us or giving a counter offer. Because we booked two days prior to departure we wouldn't be able to get a refund according to the owner's policy. I think this was exactly the reason why there was NO INCENTIVE on the owner's part to help us and resolve the issue. Why would he if he can just pocket the booking fee without having to use the boat? We complained to the platform and the customer service didn't try to understand our perspective and repeatedly sided with the owner. We felt bullied, unappreciated and our trip ruined because of this. DO NOT USE THIS PLATFORM FOR RENTAL.

We were a supplier to GetMyBoat and after 3 years we are closing our profile: fees are way too high, communication with clients is impossible as it is censored and basically it makes NO business sense at all to be a user or a supplier.