GetmyboatReviews of getmyboat.com

Response from GetmyboatJul 29, 2022

Hello Cassidy, Once again we are sorry to learn that you had Covid. As you know our team has been in contact with you and the boat owner regarding rescheduling your reservation. We contacted the boat owner and they have agreed to reschedule, we see that you have also messaged the boat owner. Our team will follow up with the boat owner to ensure you are responded to and hope you can agree on a new date. Feel free to contact us directly should you need anything else. Regards, GetMyBoat Customer Support

Response from GetmyboatJul 24, 2022

Jacki, We are disappointed to learn of the experience you have described. We see that our team reached out to you via email on June 6th 2022 as a follow-up asking how your trip went. Our team reaches out after every reservation as we want to ensure everyone has a great experience. We have no record of a response from you. On June 10th 2022 we were notified by your financial institution that the payment for the reservation was being disputed, and evidence was being requested. We have provided the requested information to your financial institution, and await the results of their investigation. We have a claims process in the event there are issues on a reservation and we take these matters very seriously, had we been advised of the issues we would have been happy to assist. While the window to file a claim with us has passed, and the charge already disputed, we would still very much like to do what we can to address the issue and make this right. Please contact us with any evidence you might have and we will do all we can to address the matter. You can contact us via email at [email protected] Regards, GetMyBoat Customer Support

Response from GetmyboatJul 18, 2022

Afshin, It is unfortunate that you decided to cancel your reservation. We have reviewed the interactions you have had with the boat owner on the platform as well as with our support staff. You sent your inquiry to the boat owner and the first response you received was this; “This is a bare boat charter, which means your charter does not include a captain. One will be provided to you at a rate of 300$/hr paid in cash on the day of your charter. Charters are minimum 4 hours long. There is also a mandatory gratuity of $100 for your first mate which will make sure your needs are fulfilled, your group is safe, help keep the space clean, etc. Your quote includes 13 guests, additional guests are $150 a person paid in cash upon arrival. It is done this way so refunds don’t need to be processed if people do not show up. Usual charter times are 12-4 4-8 and 8-12. We may need to push your booking a couple hours to fit within that time frame.” Please note within the listing the owner also details the rules around captains and payment. The reason the owner sends this message is to avoid any confusion after the fact, as his next message is usually the offer which only covers the reservation of the actual boat. Considering this message was sent to you before any offer or opportunity for you to make any payments there are no hidden fees, as you have not actually made any commitment at that point and are made aware. Once the offer is sent it also makes it very clear the boat owner’s cancellation policy and the fact the the service fee is non-refundable. Once you have selected the “book now” option within the offer, provided your payment details and made payment you have accepted the terms previously mentioned. The cancellation policy for your reservation was; Terms & Cancellation Policy: 100% refund of offer amount up to 14 days prior. You confirmed your reservation on July 16th 2022 for a charter on July 22nd 2022. Our records indicate you contacted our support staff on July 18th requesting to cancel as you did not agree with the captain fees. Our support staff advised you that you were in fact sent a message prior to making payment, and they also advised of the cancellation policy and service fee being non-refundable. You advised you would leave negative reviews, and contact your bank and ended the call. We never want to have upset customers, and would have been able to assist if this were a case in which the boat owner did not advise you prior to your making payment. We are very clear with boat owners that they must communicate all costs prior to payment being made, as this avoids issues after the fact. Our team have reached out to the boat owner to discuss any option for a refund, they have declined your refund request as they communicated effectively with you and provided the information to avoid issues. You are welcome to contact the boat owner directly should you wish to discuss a refund or other arrangement with them Regards, GetMyBoat Customer Support.

Response from GetmyboatJul 29, 2022

Jason, It is unfortunate that your original reservation on August of 2021 was cancelled at the last minute. Our records indicate that the boat owner advised you that the boat was damaged that day on another reservation. While we recognize these situations can be disappointing and frustrating to say the least, some situations are out of everyones control. We also make note that our team did offer to apply your payment to another reservation, this is not an easy task with last minute cancellations as other boats may not be available. Shortly after your call with our team you messaged the boat owner advising you had something else lined up with another provider, we contacted you again by phone and were unable to reach you thus your full refund was processed. You contacted the same boat owner on May 28th this year with the following message; “Hi there. You had cancelled our trip in August right before our departure time due to engine trouble during prior reservation. Unfortunately, FindMyBoat was zero help finding alternative availability since it was last minute. While we were understanding things happen, wanted to see if you are able to offer a discount if we try again sometime this summer. Thanks!” Sadly the boat owner did not respond to your request. You contacted our team advising that the owner had not responded to you, and requested “a comp booking or substantial discount” to avoid you posting negative reviews on social media. We reached out to the boat owner on your behalf and also received no response to the request initially. We expect all owner operators to respond to messages from customers, and have taken action against this owner for their lack of response and overall poor level of service provided. When we did get in contact with the boat owner she requested that you send her a new inquiry and she would respond. Our records indicate that a member of our team emailed you on July 13th with links to her listings and asked that you send her a new inquiry, we do not see any new inquiries being sent. The boat owner has expressed a willingness to attempt to make this right, and we hope you will find the time to send a new inquiry. Regards, GetMyBoat Customer Service

Response from GetmyboatJul 29, 2022

Babak, It is unacceptable the manner in which your reservation with Andy was cancelled, boat owners/operators on our platform have a responsibility to manage their calendars to avoid conflicts with reservations. The level of service provided by Andy in your case is not at all how we expect things to be. We have taken action, and for privacy reason we cannot disclose those actions taken against Andy. We do see that our team did in fact reach out to help even after you called to request a refund and you advised you had already found another option. We hope you were able to get out on the water, and had a great time, and are sorry it was not with us. Regards, GetMyBoat Customer Support

Response from GetmyboatJul 14, 2022

Hello Keith, We take no pleasure in learning of the experience you have encountered. We do make every effort to provide great experiences and overall service. With that being said, we are a team of humans, and so are the boat owners listed with us thus mistakes can happen. Looking at the details of your interactions with the boat owner, we do see that he did send you an offer and at the same time a message with details of the offer and additional costs. This was in fact sent prior to your reservation being confirmed, meaning prior to you making payment. This was done to ensure you read the terms and could make an informed decision. We recognize the confusion as you were of the understanding that the offer you received was all inclusive, however by law for bareboat charters the captain must be paid separately. Again, this was all communicated prior to you having made any payments. Our records indicate that our team did reach out to offer assistance with finding another boat and ensure that all details were made clear to which you declined and requested a refund. This is not the outcome we want to see, we want to help get as many people out on the water as possible. Nicholas is one of our top boat owners and has completed over 400 reservations so we can say with utmost confidence there was no attempt to mislead you. Please feel free to contact us directly with any questions or concerns as we would like to help get you out on the water with GetMyBoat.

Response from GetmyboatJun 2, 2022

Hello Susan, It is unfortunate that you had to cancel your recent reservation. We understand it can be upsetting when things do not go according to plan. We do want to address your review and clarify a few points. You mentioned that you did not finalize the rental and your credit card was charged. You sent an inquiry requesting to reserve the boat for 6 guests on May 31st 2022, the boat owner responded with the offer for what you requested on the same day. The following day you sent a message the boat owner requesting to change the time and mentioned that there may be 7 guests and asked if that would be ok. The boat owner responded with a new offer changing the time as requested, kept the number of guests at 6 and advised you that they have a maximum of 6 guests due to coast guard laws. This was advised to you prior to you making payment to confirm the reservation and accepting the offer sent to you. This information of the restrictions on number of guests is also noted in the listing which the boat owner also pointed out. Your reservation was confirmed when you proceeded to click the Book Now button and confirm you reservation. You are aware that payment is captured in full when you are confirming your reservation and making payment. The reservation was in fact not cancelled by the boat owner our records indicate that you contacted our support staff to request the cancellation. You were offered assistance with finding another boat and have what was already paid be applied to a new reservation. You declined the offer and requested a refund. It is clearly noted in the offer that the service fee is non-refundable, thus you were refunded minus the fee. You would have also been aware of our policy on the service fee as you did complete a reservation with us in March of 2021. If you feel that you were not advised of something that led to your cancellation or that we have missed details of the facts, please contact us directly at [email protected] and we would be happy to help.