Jean M.
Excellent customer service
I didn't like that the subscription box is already ticked and relies on the customer not noticing. I just wanted to try Taurine on my elderly cats, but in fact they refused to eat food with it mixed in. Then I find I have another tub on the way as I had ticked to say I would receive it on subscription, which, of course, I hadn't. The saving grace in all this is the superb customer service that I received. I dealt with Charlotte the whole time, she was polite throughout and very helpful.
Response from MeowSuppsOct 6, 2026
We really appreciate your honest feedback, Jean! 💛 We’re sorry the subscription option caused confusion, especially when you were simply looking to try the taurine with your elderly cats. We’re glad you had a positive experience with our customer service, and we’ll certainly take your feedback about the subscription option on board. Thank you for giving MeowSupps a try and for sharing your experience with us! 🐾