Luna Physical TherapyReviews of getluna.com

I would give Luna PT zero stars if I could. A dear friend of mine was in hospital for over 1 month. Luna contacted us both about scheduling PT at my home ( where he is rehabbing). We both returned calls, over 2 weeks ago, and they said he wil start PT that week, as they’re finding Therapists. Since then? 1x per week, they text him saying they’re still looking for a therapist. What the heck? I’m doing PT and going to get him to my place. He’s been seeing a friend/therapist in the meantime, since Luna Therapy is a complete failure at their business. I believe that this company has the absolute worst customer service and booking services. I read the reviews, and the ones with 1 star all say same thing. They do not know how to do bookings, drop the ball, and are awful. They truly need to re-think their business and customer service model. Shame on Luna!!!

I tried to schedule with them for 2weeks, so did my current PT, They are lousy business people who won’t get my business! THERE ARE OTHERS

Luna first touched base with me Wednesday January 31. I’m having knee replacement on February 15 and since I will not be able to drive for two weeks and I’m the sole driver for my house, having someone come is a lifesaver. After two days on their waitlist I was dropped out of the blue so I got myself back on the list and I was dropped again! I called and they said there was a glitch in the system and the earliest a therapist could come would be February 20 so I booked that and then the therapist would schedule future appointments. Because my doctor wants to have therapy the next day, I made arrangements around a friend’s work schedule to drive me to out patient therapy on February 16 and I scheduled directly with them before they got totally booked. It was a relief to know that the next session would be February 20 and I would not have to rely on getting someone to pick me up and take me to therapy. Today February 8 Luna calls to tell me they cancelled my appointment with their therapist because I’m supposed to have therapy within 3 days of surgery and they are going to put me on a waitlist!!! I explained to the woman on the phone my experience and was told it was a glitch in the system!!! So the bottom line they have cancelled any possible availability past the 3 days and put me on a waitlist! I was told if I got dropped to call them again! Absolutely HORRIBLE experience!!! Extremely unprofessional!

I am skeptical about this company. I requested an appointment and two days later I received a list of appointments to choose from. I responded and asked how can I check the credentials of the therapist coming to my home. I asked how do I know the therapist are experienced and qualified. This has been over a week and no one has responded to my question. I followed up again and no one responded. I believe I have the right to verify that the therapist coming into my home is experienced and have the proper credentials to do the job. There are a lot of scams going on these days and everyone is all about your money so people please be careful and check to make sure whoever is coming to your home have the proper credentials and are license to do what they said they are doing . I also believe that they are unprofessional because they could at least respond to my question. As much as it is convenient to have physical therapy in the comfort of your home I am not going to be scammed. I need to know that the person working on me have the proper credentials, and that they are qualified to do the job. If that is the case, then I might as well watch physical therapy on YouTube and do what they do before I allow myself to be scammed.

Terrible experience. Coming off of a back injury I had a daily Rx for physical therapy. I’m not driving yet and I would love in home services. And I control everything with my phone and apps so loved this concept. But Luna totally FAILED. I’m truly in need of medical help and I’ve been waiting two days to hear back from their “network” of experts. I even called into their customer service line to try to get help and was put on hold for 30 mins before I finally gave up. I also tried an online contact to no avail beyond standard messaging. Moving on to the next option. If you need help, my advice is don’t waste your time with Luna.

Had a call scheduled on 1/01 at 2:40pm Received a text from someone saying they might be 15-20 minutes late. Never received the call. Replied by text to follow up awhile after 3pm. No response. Sent a ? mark by text. No response. Called the number and the automated voice message says they’re too busy. This has to be a scam.

I was told that my mother would see a therapist at 1:00pm today. Around 2pm I noticed that no one arrived so I called in to see what was happening and I was told that the therapist didn’t want to work in my area of town. I took off from work to be with my mother who was waiting for treatment. The therapist send a message the same time of the appointment completely unacceptable. This is an unprofessional company I would not be using them in the future. The sad part is that they took all our information and we got no service. Plus if I canceled last minute I would be charged a $90.00 fee. Can I charge them one?

The PT I had was excellent, unfortunately she found another job. LUNA failed to took action upon her two week notice to take action to take to get another physical therapist so that I would get the ongoing treatment I need. I learned of this we they sent me a notice stating my appt was canceled. I've have now called and they're just now started looking for someone to treat me when they knew 2 weeks ago. Does Luna really care about their Patients??