Luna Physical TherapyReviews of getluna.com

They only care about collecting , discharge me with out telling me why kept telling me for weeks they were going send a new therapist never did I really depend on a therapist for my condition for my rehab very unprofessional I would not recommend them

Luna frequently fails to show up (three times in 6 weeks) and you have no recourse. The ownership is indifferent and charges you $90 if you miss a session, but they do nothing when their employees do not show up. I encourage everyone to find a more reliable provider.

I contacted Luna after my mom fell, and as part of her recovery we wanted to introduce PT. The first available appointment was three weeks out, which of course was disappointing, but i was assured that once a therapist was assigned there would be at a minimum weekly visits (ie there would not be waits). Fast forward, 36 hours before the first appointment they changed the date and time, so i had to scramble to reschedule my schedule so i could be there for the appointment. after the appointment - a consult and some basic mainstream exercises assigned (totally normal for a first visit), i confirmed weekly appointments on the same day/time with the therapist, who was fine with the schedule. An hour before the second appointment she said she needed to reschedule, and eventually cancelled. I wasn't happy given the last minute cancellation but gave it another shot. Not joking a few hours before the second CONFIRMED appointment, the therapist said because i hadn't confirmed directly with her on the chat, she would not be showing up and that her schedule doesn't allow for regular weekly visits. What a waste of time and money.

I had a very poor billing experience with Luna Physical Therapy. Before scheduling care, Luna confirmed to me in writing that I was “approved for 20 visits with a $15 copay per visit.” I relied on that statement when deciding to proceed with treatment. After the visits, Luna billed me a much higher amount and later said my insurance was out of network and that the balance was my responsibility. When I disputed this and asked for supporting documentation, including the original benefits verification, EOB/remittance details, financial responsibility agreement, and card authorization, Luna did not properly resolve the issue. Instead, after several days without addressing my dispute, they charged my card. When I followed up, Luna said the original $15 copay information was only an estimate and that final coverage is determined by insurance. However, the written message I received did not clearly present this as a rough estimate — it specifically said I was approved for 20 visits with a $15 copay per visit. I understand that insurance processing can change, but patients should not be given a specific copay amount before care, charged a much higher amount afterward, and then told that the original statement was merely an estimate. At minimum, Luna should have clearly explained the risk before treatment and should not have charged my card while the billing dispute was unresolved. I am requesting that Luna refund the amount charged above the quoted $15 copay per visit, provide the documentation they are relying on, and improve their benefits verification and billing communication so other patients are not put in the same position. Note: they have a response saying email them, but they were supposed to escalate my case internally 4 days ago and they have done nothing.

This company is a racket! We have excellent insurance coverage through UHC, which is rarely out of network for any physician or facility. This is from their website: "Commercial insurance: Standard co-pay We accept all major commercial insurance plans, including most PPOs and select HMOs." They also list United Health Care as one of their in network providers. We did our due diligence in making sure our insurance was accepted before scheduling this service and was told we would be charged no more than a $35 copay per visit. We consistently asked why we weren't being charged copays for each time, with no repsonse. A credit card is required up front. They didn't provide a bill until my husband cancelled services after being required by his surgeon to see a different therapist, at which point my husband's credit card was charged $420 for 3 sessions and were told our insurance is out of network. We called the insurance company who confirmed this and let us know that this is a common scam from companies like this. The insurance rep also told us each exercise billed was coded as the most expensive option rather than the more affordable ones. I'm surprsided to see positive reviews because I can't imagine we're the only ones dealing with this fraud. We thought home therapy was the best choice but obviously regret that decision now. It's companies like this that are on the wrong side of healthcare.

The first therapist didn't tell me she was cancelling our sessions. No warning, no mention of it at the visit. Was informed by the company with no explanation. I rescheduled and waited a month for the first appointment. Spent hours and days preparing, then no message to say they cancelled. I called after waiting 40 minutes and it showed I cancelled, which I didn't, and they said no notice is sent if it shows that I cancelled. I assured them I didn't so was told the therapist just tapped the wrong button as to who cancelled. My mother is 93 so in home therapy is needed. I will now have to drive her to a therapy instead because Luna cannot be reliable or trusted.

Luna rep called to make an appointment for in-home physical therapy because I am on home health care due to severe infection. My out of pocket has been met for the year, but they insisted I needed to put a credit card on file. When I refused, they would not treat me.

Phone reps are deceptive in price quotes. I was charged far in excess what I was quoted. Avoid at all costs. Especially hate the fact that they ask for your credit card number before they even arrange a therapist appointment.