GetLilysGetLily's is all about strengthening self-love and celebrating your unique style with our jewelry. We also offer members the opportunity to be the first to discover new launches and access our exclusive jewelry collection at incredibly low prices. This way you save on your wallet while shopping for the best items. We are proud of our positive community full of women who dare to pamper and express themselves with the most beautiful accessories.
GetLilys (getlilys.com) has 32 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Jewelry & Watches · PITTSBURGH, Pennsylvania
Excellent
Jewelry & Watches · Lower Gwynedd, Pennsylvania
Excellent
Jewelry & Watches · Philadelphia, Pennsylvania
Excellent
Jewelry & Watches · Philadelphia, Pennsylvania
Excellent
Showing 21 reviews with 1 star · Clear filters
Peggy H.
An additional charge of $29.99 was was automatically withdrawn in addition to the $9.99 shipping fee. I was told it was for a membership fee which would be monthly. Customer service says they cancelled but the initial fee cannot be refunded. I do not see a disclosure of the membership fee.
Beverly G.
If I could give less than 1 star, I would. This company advertises their bracelets in my case that's what I bought. They raved about their product being extraordinary and how each stone was placed perfectly and I sent my $9.99 in and I waited several weeks until it finally came. In the meantime my online banking had a $29.99 charge from then in addition to the $9.99 making this bracelet a few penny's shy of $40.00. When I called and questioned them about it they told me that I had signed up for a VIP membership which I wholeheartedly do not recall. In addition the membership fee as they explained was going to be another $29.99 per month in order to get their product for $9.99. Whether it was a very fine print or not mentioned I do not know but I do believe I was scammed by them and I asked for a cancellation of that membership which they said they did and I wanted that money back. They refused to returned my supposed VIP membership fee. So I just wanted to say beware buyer beware because these people are scammers and when I finally got the bracelet several weeks later it was not attractive at all. I still wish to have my money refunded ascIbwoukd most gladly return their very inexpensive looking product. I do not intend to wear it because personally it's not my to my liking.
K.Gallo
My advice is to NEVER have anything to do with this company. Like several other reviewers I got caught up in their VIP membership bullsh**. I notified them immediately after I saw the unexpected charge of $29.95 & they explained their lost leader gimmick of $9.99 for a bracelet. I wasn't interested in a monthly membership & wanted my "membership" cancelled immediately. Well, 30 days later I was again charged $29.95. It took 5 emails until I finally received notification that they successfully cancelled my membership & I would not be charged again in the future but they refused to reimburse the second $29.95 charge. These communications took place May-June 2025
Sheryl
This company is absolute scam! I got charged $9.99 for a bracelet that came straight from China, certainly not made here in the US! The packaging clearly showed that. It's absolute junk and then four days later they charged me $29.99 for a subscription I never signed up for! Now I'm gonna have to cancel my credit card! Beware of this scam company!
Kelly Hickey H.
Deceitful marketing! I believed I was paying $9.99 shipping only a bracelet. Couple days later, I was contacted by my bank about suspected fraudulent activity and it was because shop.getlily.com had put another charge through for $29.99. I had not authorized any charges beyond the $9.99. My bank declined the charge and advised me to cancel my debit card.
Response from GetLilysJun 5, 2025
Hi Kelly, we do our best to inform customers as clearly as possible about the costs, so it's unfortunate to hear that there was some confusion on your end. After your complaint, I personally called you back, and I’m happy that you were satisfied with the solution we found together. We even offered you a full refund to resolve the misunderstanding besides what we agreed upon. It’s disappointing that, despite our resolution, you chose to leave a negative review, especially since you mentioned that everything had been handled to your satisfaction. If you’d like to discuss anything further or add anything, I’m always available and happy to continue our conversation, provided that you respond respectfully this time. I truly value putting a smile on my customers’ faces, and it’s unfortunate that we weren’t able to do that in this case. If you’d rather speak with one of our customer service team members, they are also available 24/7 by phone and email. Best, Lily