Jack BlackReviews of getjackblack.com

Ordered on 20th July 2023, emails sent to the ukinfo@getjackblack to which we have still not received any responses despite numerous amounts of emails. Do not order from them, best to use Lookfantastic or Amazon.

I ordered over a month ago, and have received no information (shipping, etc) since. I have emailed the UK customer services team multiple times asking for an update, no response. I then emailed the US and international teams, no response. Based on my experience and other reviews, I can only assume this company is no longer operational…they are simply taking peoples money, not providing product, then going unresponsive. Shocking they are allowed to continue selling. Shame, as I loved the products and received them within days of ordering in the past.

I ordered numerous products from this website (UK version) two weeks ago and have not received my order. I have sent numerous emails with no response. My bank has now agreed to step in and will be disputing the transaction with this terrible company to get my money back. Do not use this company’s website (UK). If you want to stick with Jack Black, use Amazon or another reputable company. It’s a shame as I love Jack Black products, but this experience has soured my taste for them and I’ll be trying out a new brand next time.

Still waiting for a response two weeks after a delivery went missing despite several emails.

I like Jack Black products, but I’ll never order from them again because their customer service is the worst I’ve experienced In years, it takes them a long time to reply to emails and when they finally reply they are very unhelpful. I have ordered from Jack black for the last 5 years.. but now I will find a new brand that actually has employees that are helpful. If you still want to buy their products, then I’d recommend ordering through a different website like Amazon that way you can return damaged items hassle free and not have to deal with Jack Black’s terrible customer service.

3 weeks after taking my money and no reply to 3 emails to customer services. Even the lack of communication here is a red flag.

Do not buy, I had a horrible Experience with their delivery, for some reason the items went back to the seller yet, they had no issue charging my credit card that would require my personal information. When I contacted the company, the treated my order as a joke. So finally they resend the 2 items and gave me 10% discount on my next order. As if I am going to go back. NEVER

A few Months using their products after trying 2 other brands. Very impressed so far quality of products and results of the improved skin tone is very impressive so far. I have ordered more of their products and will be sticking with the brand !