Jack BlackReviews of getjackblack.com

This company has the worse customer service ever. They will not care about customers if something is wrong about their product. Of my items sent to me is expired, I contacted them. They asked me for a lot of information which I provided to them. Now no one gets back to me. I contact them again and again but no one replies anymore. This is not right. I paid for the item, they sent me an expired one and they refuse to make right. My only option is to charge back. I will never buy again

Bought skincare set $130 before tax for my husband came dried due to bad storage/packaging on their end there’s two creams/serums as well in tha package they only refunded me 45$ just for the pads tha were dried out I asked why the said the other two were not complained about let them know if the whole suit is stored together and the one that’s opened is damaged the other two are they’re refusing to refund sending multiple emails- they clearly bury their bad reviews and hide them as you can’t even rate them on google anymore.

I really wanted to like this product, but unfortunately, I had a severe physical reaction. After using it for only 2–3 days, I developed an intense itching sensation that was so persistent it lasted for three weeks after I stopped using the deodorant. I initially reached out to customer service, and they were very quick to respond at first. They collected my personal health information regarding the reaction, which gave me the impression they took the matter seriously and intended to make things right. However, after I provided that info, they went completely silent. Despite multiple follow-up emails, I received no response. It’s disappointing to see a company prioritize data collection over actual client care. I have since moved my business to a brand that values its customers.

Premium grooming products.

hesitate to leave a negative review, but I hope my experience will help others avoid similar frustrations. I can’t comment on the quality of the moisturizer because I never received it. However, I can speak to the complete dysfunction of their customer service and support team. When placing my order, my payment auto-filled with mismatched shipping and billing addresses. I noticed immediately and began looking for a way to correct it. Unfortunately, I discovered that there is no option to cancel or modify an order, even within minutes of placing it. I contacted their customer service team on November 6 to update the shipping address, only to receive an auto-reply stating they would be out of the office until November 11. Oddly, this coincided with a federal holiday, but their shipping partner was not observing it—the order was shipped promptly to an incorrect and incomplete address. When I finally received a response, I was told they could do absolutely nothing: no cancellations, no refunds, and no updates to customer details. Frankly, I’m surprised they even bother staffing a customer service team, as an automated chatbot would likely provide more helpful assistance. I won’t be ordering from this company again. Supporting them feels like enabling a zombie company with no regard for customer experience or operational efficiency.

Great product horrible customer service they don't give a crap about you typical large company in the USA today all they care about is their bottom line.

ordered weeks ago - never shipped and no contact. company obviously no longer in business but still allow customers to buy.

Terrible recent experience from this company, spent £94 on birthday present for my husband on 5th August, not received, have messaged & emailed numerous times with no reply & can't find a phone number to call them!!, now they have put a message on website that they are closing off ordering, they have effectively stolen myself & other peoples money if not resolved.