james
Great concept, but could do with becoming a bit easier to deal with!
I mean, the concept is good. You link up your account and they rescue some hidden money that you might have been able to otherwise find. In that regard, it's great. However, the 25% commission is fairly high, especially given the systems are presumably largely automated their end. I would also say that their online chat team to resolve issues is slow, sometimes just ignore you mid conversation, and leave you waiting for simple answers for far too long. Over the several years I have used them, there have been quite a few technical issues. I don't really have 45mins to speak with one guy, get essentially 'hung up on', then have someone else take over 20 mins to determine if my account is active or not and find out a simple issue. Come on guys!!