Victoria B.
Avoid auto billing and subscriptions.
While I like their product I was angered and disappointed that they chose to bill me automatically after two weeks instead of monthly as I had anticipated. Trying to cancel the subscription was only possible by canceling my payment card and requesting a replacement. Shouldn’t the company comply with terms and conditions? Sending more product when I’ve only just opened the last shipment is infuriating, because it’s my money they’re seizing.
Response from Happy Hemp - CBD Gummies & EdiblesMay 24, 2023
Dear Victoria, Firstly, I would like to extend my deepest apologies for the delay and the ensuing frustration you have experienced. It is apparent that we fell short in providing the level of service you expected from us, and for this, I am truly sorry. Our aim at Happy Hemp is to ensure our customers' satisfaction and their well-being. In light of your recent experience, it seems clear we've missed the mark and I deeply regret that. Your feedback has been escalated to our management team, and I assure you that we are investigating the matter. We're committed to resolving this issue as quickly as possible. Once again, we deeply regret the impact this situation has had, and we sincerely appreciate your patience in this matter. Best, 🌿 Happy Hemp #SweetRelief | Home page